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Customer Feedback: $1 Lyft Program
Quick Survey: Five-Minutes or Less
Use the survey below to share details of your experience with our pilot Lyft program. Your feedback helps us better evaluate alternative transportation options for the bi-state region.
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1.
What is your 5-digit home Zip Code? (e.g., 63105)
(Required.)
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2.
How often did you use the Lyft program?
(Required.)
Everyday
A few times a week
About once a week
A few times a month
Once a month
Rarely
Never
3.
What times did you most often use the Lyft program? (Select all that apply)
Weekday Mornings
Weekday Afternoons
Weekday Evenings
Weekend Mornings
Weekend Afternoons
Weekend Evenings
Weekday - Late Evenings (after 9 p.m.)
Weekend - Late Evenings (after 9 p.m.)
4.
What was your primary reason(s) for using the Lyft program? (Select all that apply)
Work
Errands (e.g. bank, post office)
Education: College/University
Education: K-12
Shopping
Dining Out
Social Visits/Personal Trips
Recreation/Entertainment
Healthcare
Picking Up/Dropping Off Someone
Other (please specify)
5.
Where did your most recent Lyft trip start and end?
Pick-Up Location (Street, City)
Drop-Off Location (Street, City)
6.
For most of your trips, did you use the Lyft program to connect with MetroLink, MetroBus or other transportation services?
Yes
No
7.
What aspect(s) of the Lyft program were most valuable for you? (Select all that apply)
Affordability
Convenience connecting with other transportation options
Convenience of requesting a ride when you need one
Reliability
Availability when other transportation options were unavailable
Other (please specify)
8.
What challenges did you experience while using the Lyft program? (Select all that apply)
Long waiting times
App issues
Limited availability
Accessibility issues
Cost
Driver cancellations
Did not experience challenges
Other (please specify)
9.
What improvements would you have made to the Lyft program?
10.
What challenges do you expect to encounter when this program ends? (Select all that apply)
Increased travel times
Higher costs
Loss of independence
Less social activities and travel
Other (please specify)
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11.
What modes of transportation do you use in a typical week? (Select all that apply)
(Required.)
Personal Vehicle
Cab/Taxi
Carpool
MetroBus
MetroLink
Metro Call-A-Ride
Bicycle
Walking
Via Metro STL
Uber/Lyft/Rideshare
Other (please specify)
12.
How likely are you to use a service/program like this again?
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
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13.
Would you consider a future program, similar to the $1 Lyft program, but it required a higher customer payment?
(Required.)
Yes
No
