Business Process Outsourcing – Reinventing its Value Proposition Under Pressure
The BPO industry is in transition. Enterprise commitment to BPO spend is waning with smaller and more flexible contracts replacing the mammoth agreements of old. As a result, all major BPOs have undergone some form of reinvention of their value proposition, brand, and offerings.
As of today, there is still too little understanding in the buy side community of what this means, however. In addition, customers' expectations and demands are changing, driven by the rapid expansion of automation.
The Shared Services and Outsourcing Network has partnered with operational specialists Enlighten to find out where the market is today.
This survey will provide the clearest guide yet on how enterprises should be leveraging BPO in today's landscape. It will highlight how BPO providers have adjusted their offerings – and what customers have come to expect. (Note: the survey is NOT for consultants or advisors.)
As a participant, you will receive a complimentary copy of this report. NB: Results will be reported collectively. We will never refer to individual responses and always respect your privacy.
