Web Support Service

In this first section please think about the service you have received from the BPAA Customer Care Team in dealing with Customer Connect. Try not to rate the product but the team that services the product specifically with Customer Connect.

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* 1. How well does the BPAA Customer Care Team solve your problems?

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* 2. How eager to help you were the BPAA Customer Care Team?

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* 3. How quickly did the BPAA Customer Care Team help you?

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* 4. How long did you have to wait before a Customer Care representative at BPAA began to help you?

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* 5. How well did the Customer Care representatives at BPAA listen to you?

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* 6. How knowledgeable were the Customer Care representatives at BPAA?

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* 7. How clear was the information the Customer Care representatives at BPAA gave you?

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* 8. During your last call, how long did you have to wait on the telephone before a BPAA Customer Care representative was available?

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* 9. Did you know that the new BPAA Customer Care support line now gives you the opportunity to leave a message and NOT lose our place in line? In other words, your call will be returned in the order received without having to wait on hold.

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