1.Are you here to

Apply for a Permit

Pay for the Permit

Contractor Registration

Pay for Annual Inspection

Other (please specify)

2.Was your experience with customer service at the Department of Building & Zoning better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

Much better

Somewhat better

Slightly better

About what was expected

Slightly worse

Somewhat worse

Much worse

3.How eager to help you were the customer service representative(s) at the Department of Building & Zoning?

Extremely eager

Very eager

Moderately eager

Slightly eager

Not at all eager

4.How long did you have to wait before a customer service representative at the Department of Building & Zoning began to help you?

Extremely long

Very long

Moderately long

Slightly long

Not at all long

5.How knowledgeable were the customer service representative(s) at the Department of Building & Zoning?

Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

6.How well did the customer service representative(s) at the Department of Building & Zoning communicate with you?

Extremely well

Very well

Moderately well

Slightly well

Not at all well

7.How clear was the information the customer service representative(s) at the Department of Building & Zoning gave you?

Extremely clear

Very clear

Moderately clear

Slightly clear

Not at all clear

8.How professional are the customer service representatives at the Department of Building & Zoning?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

9.How often do you use our service?

Extremely often

Very often

Moderately often

Slightly often

Not at all often

10.How responsive is the Department of Building & Zoning?

Extremely responsive

Very responsive

Moderately responsive

Slightly responsive

Not at all responsive

11.Overall, are you satisfied with the employee(s) at Department of Building & Zoning, neither satisfied nor dissatisfied with it, or dissatisfied with it?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

12.If you have any additional comments please enter them here: