National Trust Upton House Smartify Survey
1.
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
75 or older
2.
Are you a National Trust member?
Yes
No
3.
Have you been to Upton before?
Yes I have
No I haven't
4.
Have you used Smartify at other heritage sites before? (Museums, galleries, stately homes etc)
Yes
No
5.
Did you have Smartify installed on your mobile device before your visit to Upton?
No, I already had the app
I installed at home before my visit
I installed at Upton
6.
Did the opportunity to use Smartify prompt your visit to Upton today?
No, I discovered it when I arrived
Yes, I saw promotion from National Trust
Yes, I saw promotion from Smartify
Yes, a friend recommended using Smartify at Upton
None of the above
7.
How easy was it to download Smartify and then find the content on Upton House?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
8.
Did you have any problems using Smartify at Upton? If so what?
No problems
I had problems using Smartify (e.g., connectivity issues, problems understanding how to use Smartify etc.)
9.
How do you feel about using your mobile phone at Upton to access information about the property?
Very comfortable doing so
Don't mind
Would prefer not to rely on mobile
10.
Did you try scanning any collection objects using Smartify?
Yes
No
11.
If you scanned any collection objects then how easy did you find this process?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Not applicable
12.
Any comments on scanning collection items? Things you liked or didn't like?
13.
Did scanning collection items improve your understanding and enjoyment of the collection at Upton House?
A great deal
A lot
A moderate amount
A little
None at all
Not applicable, I didn't scan any items
14.
Would you like to see more National Trust properties offer the ability to scan collection objects?
Yes
No
15.
Did you favourite any collection items you browsed on the Smartify app?
Yes
No
16.
Did you listen to the audio tour?
Yes
No
17.
Did you have any issues playing the audio tour?
No issues
If you had issues playing the tour please provide details
Not applicable
18.
Any general comments on the audio tour experience? Things you liked or didn't like?
19.
Did listening to the audio tour improve your visit to Upton House?
A great deal
A lot
A moderate amount
A little
None at all
Not applicable
20.
Based on your experiences today, would you use Smartify at another National Trust property?
Definitely would
Probably would
Probably would not
Definitely would not
21.
How likely are you to continue to browse Upton's content (the audio tour or collections content) on Smartify after your visit today?
Very likely
Likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Unlikely
Very unlikely