External Complaint & Incident Form v1

We are committed to preventing harm from happening to the people affected by our work in delivering development and humanitarian assistance. You can use this form to submit your concerns, complaint and/or report misconduct perpetrated by Better Days and/or its employees, volunteers, or co-implementing partners.

Be kind to yourself and take your time. If you need help filling in the form, call our Safeguarding Officer at (Phone/ WhatsApp: +306947254824 ).

Confidentiality: The form requires personal information so we can contact you and/or the people involved. We will NOT use or disclose your personal information for any other reasons than for dealing with your complaint. If you wish to submit an anonymous complaint, you may skip/partially fill in the relevant questions.

After submitting this form, we will process your complaint/incident report and inform you within 5 working days of the next steps. These may be launching an investigation, collecting additional information, or taking action to protect the people affected by the incident.

Question Title

* 1. About you
Please fill in your information and contact details.
In the absence of a contact method, the complaint will be investigated to the extent practicable.

If you wish to remain anonymous but are comfortable being contacted by our Safeguarding Officer via other means, please provide it below. For example, you may want to provide your telephone number or email address without disclosing your full name or provide the contact information of a next of kin or witness happy to talk to us about the incident.

First & Last Name:

Phone Number:

Email address:

Relationship with Better Days (student/ partner/ external provider/ other):

Question Title

* 2. About the Complaint/Incident
Tell us about your complaint/incident or concern. Who or what are you unhappy with? Describe what happened and, where possible, include dates (DD/MM/YYYY), full names, locations, and other vital details.

External Complaint & Incident Form v1

Question Title

Question Title

* 2. About the Complaint/IncidentTell us about your complaint/incident or concern. Who or what are you unhappy with? Describe what happened and, where possible, include dates (DD/MM/YYYY), full names, locations, and other vital details.

Question Title

* 3. Recommended remedyWhat would make you happy? Tell us what you would like to happen next.

* 2. About the Complaint/Incident
Tell us about your complaint/incident or concern. Who or what are you unhappy with? Describe what happened and, where possible, include dates (DD/MM/YYYY), full names, locations, and other vital details.

* 3. Recommended remedy
What would make you happy? Tell us what you would like to happen next.