Alabama ONE Mortgage Satisfaction Survey Question Title * 1. Was Alabama ONE able to provide you with the mortgage product that best fit your needs? OK Question Title * 2. Overall, how would you rate the quality of service you received from your mortgage loan officer? OK Question Title * 3. How well did our support staff and processors serve you on your recent mortgage transaction with Alabama ONE? OK Question Title * 4. How well were you kept informed about the status of your loan? OK Question Title * 5. How would you rate the speed and accuracy of your mortgage loan process? OK Question Title * 6. Prior to your loan closing, did Alabama ONE or the title agency explain the process of closing and address any questions you may have had? Yes No Please explain OK Question Title * 7. How would you rate your overall experience with Alabama ONE Mortgage services? Please explain OK Question Title * 8. How likely are you to recommend Alabama ONE Mortgage services to a friend, family member and/or co-worker? OK Question Title * 9. How can we improve the Alabama ONE mortgage experience? OK Question Title * 10. How did you hear about Alabama ONE Mortgage services? Friend/Family Radio/TV/Billboard Realtor referral Other (please specify) OK DONE