Note: This survey is ONLY for users that are unable to load their closet in the new customization. If you are able to load your items and they appear incorrectly, that is an entirely separate issue and for that we would recommend that you write a bug into support so we can check to see if that item has been converted yet.

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Customisation Loading Issues

Customisation Loading Issues

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* 1. Do you see the following image above when you load into customization despite having items in your closet?

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* 2. If you answered “Yes” to the previous question, please give us the username of one account that you are seeing this issue on. (Note: If you have multiple accounts with the problem, choose one to answer the below questions and list the additional accounts in Question #6).

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* 3. Do you always see the “No Items Found” error or does this happen only sometimes?

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* 4. If you see “No Items Found” and have items in your closet, have you EVER been able to load wearables into the new customization app?

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* 5. Do you see the “No Items Found” when only on a specific pet?

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* 6. If you answered “Yes” to the previous question, please give us the petname that you are seeing this issue on.

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* 7. How many items do you currently have in your closet? (You can check the quantity here: http://www.neopets.com/closet.phtml)

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* 8. Please list all of your account UNs that you have this problem on. (Note: We believe based on information gathered from users previously that this is an account-based bug rather than user/browser-based).

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* 9. Outside of the above bug, what other issues have you noticed in customization? Please check all that apply.

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* 10. As of today, have you noticed a change in quality of the item art? We’ve published a fix that hopefully addresses some concerns users had.

0 of 10 answered
 

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