Question Title 1. Compared to our competitors, is our service quality better, worse, or about the same? Much better Somewhat better About the same Somewhat worse Much worse Question Title 2. On a scale of 1 to 5, where 1 = poor, and 5 = excellent, please rate Eisenhower Center on the following qualities: 1 (poor) 2 3 4 5 (excellent) Honesty Honesty 1 (poor) Honesty 2 Honesty 3 Honesty 4 Honesty 5 (excellent) Professionalism Professionalism 1 (poor) Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 (excellent) Respectfulness Respectfulness 1 (poor) Respectfulness 2 Respectfulness 3 Respectfulness 4 Respectfulness 5 (excellent) Responsiveness Responsiveness 1 (poor) Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness 5 (excellent) Integrity Integrity 1 (poor) Integrity 2 Integrity 3 Integrity 4 Integrity 5 (excellent) Comments: Question Title 3. How often is Eisenhower Center's treatment planning characterized by creative solutions, individualized goals, and participative planning by all parties? Always More than 50% of the time Less than 50% of the time Never Describe Question Title 4. How often does Eisenhower Center present the following qualities: responsiveness, flexibility, patience and understanding? Always More than 50% of the time Less than 50% of the time Never Describe Question Title 5. How often does Eisenhower Center's communication frequency and content meet your needs? Always More than 50% of the time Less than 50% of the time Never Describe: Question Title 6. How well do Eisenhower Center clinicians help clients achieve their goals? Exceeds Expectation Meets Expectation Does Not Meet Expectation Describe: Question Title 7. How well does Eisenhower Center achieve outcomes? Exceeds Expectations Meets Expectations Does Not Meet Expectations Describe: Question Title 8. Are Eisenhower Center's core services (Program Coordination, Care Coordination, Nursing, Behavioral Analysis, Recreation, and Substance Abuse) appropriately balanced for your family member's / client's program? Yes Somewhat No Describe: Question Title 9. Does Eisenhower Center provide clients an appropriate amount of input into the planning of services? Yes No Describe: Question Title 10. Is the information you received about the program accurate? Yes No Describe: Next >>
