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1. Compared to our competitors, is our service quality better, worse, or about the same?

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2. On a scale of 1 to 5, where 1 = poor, and 5 = excellent, please rate Eisenhower Center on the following qualities:

  1 (poor) 2 3 4 5 (excellent)
Honesty
Integrity
Respectfulness
Professionalism
Responsiveness

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3. How often is Eisenhower Center's treatment planning characterized by creative solutions, individualized goals, and participative planning by all parties?

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4. How often does Eisenhower Center present the following qualities: responsiveness, flexibility, patience and understanding?

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5. How often does Eisenhower Center's communication frequency and content meet your needs?

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6. How well do Eisenhower Center clinicians help clients achieve their goals?

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7. How well does Eisenhower Center achieve outcomes?

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8. Are Eisenhower Center's core services (Program Coordination, Care Coordination, Nursing, Behavioral Analysis, Recreation, and Substance Abuse) appropriately balanced for your family member's / client's program?

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9. Does Eisenhower Center provide clients an appropriate amount of input into the planning of services?

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10. Is the information you received about the program accurate?

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