Audi Customer Care Welcome to the Audi Customer Care Satisfaction Survey. Thank you for taking the time to provide us with feedback about your experience. Question Title * 1. Why did you decide to contact Audi Customer Care? No Audi Dealer nearby My Audi Dealer no longer exists No contact information was available for my Audi Dealer My Audi Dealer was unable to help Dissatisfaction with the suggested solution from my Audi Dealer My Audi Dealer did not react to my concern My Audi Dealer did not take responsibility My Audi Dealer told me to do so I wanted to go to a higher authority Most convenient It was Audi who contacted me Question Title * 2. Did you contact Audi Customer Care more than once about your concern before it was resolved? No Yes, because I provided additional information necessary for processing my concern Yes, because Audi Customer Care kept me waiting Yes, because I was not satisfied with the first solution It is still unresolved Question Title * 3. How would you rate your overall satisfaction with how your concern was handled by the Audi Customer Care agent? Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 4. Based on your rating for question 3, kindly elaborate on what the Customer Care Agent did/did not do, to contribute to your rating Question Title * 5. Please rate the Audi Customer Care agent on the following:5.1. Availability Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.2. Friendliness Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.3. Understanding your concern Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.4. Keeping you informed Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.5. Response within reasonable time Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.6. Knowledge and competence Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 5.7. Focus on you as the customer Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Question Title * 6. Based on your most recent experience with Audi Customer Care would you recommend the Audi Brand to your family, friends or colleagues? Definitely Not Probably Not Fairly Likely Probably Yes Definitely Definitely Not Probably Not Fairly Likely Probably Yes Definitely Question Title * 7. Based on your recent experience with Audi Customer Care would you recommend the Service provided by Customer Care to your family, friends or colleagues? Definitely Not Probably Not Fairly Likely Probably Yes Definitely Definitely Not Probably Not Fairly Likely Probably Yes Definitely Question Title * 8. How would you rate the level of service you received from the Dealer? Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Not Satisfied At All Not Very Satisfied Fairly Satisfied Very Satisfied Extremely Satisfied Submit