Welcome to the Audi Customer Care Satisfaction Survey. Thank you for taking the time to provide us with feedback about your experience.

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* 1. Why did you decide to contact Audi Customer Care?

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* 2. Did you contact Audi Customer Care more than once about your concern before it was resolved?

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* 3. How would you rate your overall satisfaction with how your concern was handled by the Audi Customer Care agent?

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* 4. Based on your rating for question 3, kindly elaborate on what the Customer Care Agent did/did not do, to contribute to your rating

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* 5. Please rate the Audi Customer Care agent on the following:

5.1. Availability

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* 5.2. Friendliness

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* 5.3. Understanding your concern

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* 5.4. Keeping you informed

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* 5.5. Response within reasonable time

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* 5.6. Knowledge and competence

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* 5.7. Focus on you as the customer

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* 6. Based on your most recent experience with Audi Customer Care would you recommend the Audi Brand to your family, friends or colleagues?

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* 7. Based on your recent experience with Audi Customer Care would you recommend the Service provided by Customer Care to your family, friends or colleagues?

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* 8. How would you rate the level of service you received from the Dealer?

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