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* 1. What is your full name

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* 2. At what email address would you like to be contacted?

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* 3. What is your phone number?

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* 4. Have you ever had a perm or relaxer service

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* 5. Please describe your hair texture, length, & color.

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* 6. What chemicals have you used on you hair in the last 3 years. (Check all that apply even if they have faded or worn off or has been covered up. This is very important. Knowing about the nitty gritty details, helps me give you the best hair service possible)

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* 7. How did you hear about me as a stylist?

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* 8. Once you are done with this form:
Please send a current picture, that clearly shows your current hair (without any filters on the picture), by text or email to vanessarockey@gmail.com or (408)890-8137. A picture may be required to complete your booking request. This helps insure I have booked the correct service and time allotment for your needs.
Thank you for taking the time to complete this questionnaire. I look forward to working with you.
Vanessa Rockey
www.alovasalon.com

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* 9. Cancellation / Changes/ Late Arrivals / No-Show Policy
Cancellations / Changes: Alova Salon understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 36 hours notice if you cancel your appointment. If 36 hours notice is not given, you will be charged 50% of your service fee. Please make sure you are scheduled for the appropriate service when confirming. Removing a scheduled service during your appointment is considered a same day cancellation. 

No Shows / Late Arrivals:  Missed appointments or “no shows” are subject to a charge in the amount of the full scheduled services.  Out of respect for each and every clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late. Additionally, clients who arrive 10 minutes late may sacrifice all or part of the blowdry / styling section of their appointment in order to avoid running over their reserved appointment time.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

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* 10.
Re-Do & Return Policy
Services:
Alova Salon does not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within three days of your service. If you are not satisfied with the work performed, we will make every effort to make any adjustments within two weeks of the initial service. Changes made to your hair, outside of the initial consultation discussion, will be made at full menu price. Due to the many variables in hair care products available, color services are not guaranteed without the purchase of Eufora Haircare Products directly from Alova Salon.
Retail / Gift Cards:  
Eufora Professional products purchased directly through Alova Salon are guaranteed for authenticity, freshness, and effectiveness. If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange or salon credit. Gift Cards are non-refundable and can not be redeemed for cash value. Promotional value cards expire 1 year from purchase.

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