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Community Satisfaction Survey

This survey collects information to meet legislative requirements under the Integrated Planning and Reporting Regulations, particularly for Workforce Plan development.

It will help assess whether we have the right people, resources, and capabilities in place to deliver services effectively now and into the future, while planning for upcoming needs.

Responses will be reviewed by the CEO for statistical analysis, gap identification, and workforce planning. All responses are confidential and will not be individually identified.
1.Overall, how would you rate your experience dealing with the Shire?
2.How would you rate the friendliness and professionalism of Shire staff?
3.How responsive are staff to your enquiries or requests?
4.How would you rate the overall quality of customer service provided?
5.How clear and easy to understand is the information provided by the Shire?
6.How accurate do you find the information provided?
7.How well does the Shire keep you informed about updates, changes, and community matters?
8.What is your preferred way to receive information and updates from the Shire?
9.Do you feel the Shire is open and honest when sharing decisions with the community?
10.If yes, how well do you understand the reasons behind these decisions?
11.What could we do to improve communication, information, or transparency?
Thank you for taking the time to answer these questions. We value any and all feedback.