Mandola Stakeholders

Survey on Online Hate Speech

Thank you for your interest.

Si desea contestar a esta encuesta en español, pinche aquí https://es.surveymonkey.com/r/VJNQDZN

The Mandola project focusses on different stakeholders including witnesses of on-line hate speech incidents, policy makers and citizens who are victims or perpetrators of online hate speech.

Witnesses have the possibility to report hate speech anonymously. Policy makers can use up-to-date on-line hate speech information that can be used to create adequate policy in the field. Member States citizens can gain a better understanding of what on-line hate speech is.

All stakeholders should be able to recognize legal and illegal on-line hate-speech and should know what to do when they encounter illegal on-line hate.

The MANDOLA project addresses the two major difficulties in dealing with on-line hate speech including the lack of reliable data and poor awareness on how to deal with the issue.

This 25 question survey collects information about different experiences with online hate speech by users across Europe and outside. it can be answered in 5-7 minutes.

See mandola-project.eu for more details and up-to-date information.

e: mandola@aconite.com

Indicate the type(s) of activity that best classifies your organisation

Question Title

* 1. Indicate the type(s) of activity that best classifies your organisation

Academic

Individual - No affiliation

Industry Other

Internet Access Provider

Internet Hosting Provider

Law Enforcement

Legal Expert

NGO

Social Media Services

Other (please specify)

How do you define your organization?
(based on the number of employees)

Question Title

* 2. How do you define your organization?
(based on the number of employees)

Micro enterprise (up to 10 employees)

Small-sized enterprise (from 10 to 50 employees)

Medium-sized enterprise (from 50 to 250 employees)

Large-sized enterprise (over 250 employees)

Individual

Other (please specify)

Is your organization part of the Internet Industry?

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* 3. Is your organization part of the Internet Industry?

Yes

Not Applicable

Does your organization prosecute online hate speech?

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* 4. Does your organization prosecute online hate speech?

Yes

Not Applicable

How often do you usually access chats, forums or social media where users share comments or opinions?

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* 5. How often do you usually access chats, forums or social media where users share comments or opinions?

Rarely - less than once per week

More than twice per week but not every day

Daily

Are you familiar with the concept of 'online hate speech'?

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* 6. Are you familiar with the concept of 'online hate speech'?

Basic understanding

Full understanding

I am not familiar with it

How would you define 'online hate speech'?

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* 7. How would you define 'online hate speech'?

Have you ever encountered online hate speech?

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* 8. Have you ever encountered online hate speech?

Never

Sometimes

Regularly

Have you or has your organization ever been a victim of online hate speech?

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* 9. Have you or has your organization ever been a victim of online hate speech?

Yes - I have been a victim of hate speech

Yes - my organisation has been a victim of hate speech

What is the most common type of hate speech that you have encountered?

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* 10. What is the most common type of hate speech that you have encountered?

Written insults

Images

Sarcastic comments ...

Other (please specify)

Which of the following are the most common motives for hate speech?

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* 11. Which of the following are the most common motives for hate speech?

	Often	Sometimes	Rarely	Never
Age	Age Often	Age Sometimes	Age Rarely	Age Never	Age
Class	Class Often	Class Sometimes	Class Rarely	Class Never	Class
Elderly People	Elderly People Often	Elderly People Sometimes	Elderly People Rarely	Elderly People Never	Elderly People
Ethnicity	Ethnicity Often	Ethnicity Sometimes	Ethnicity Rarely	Ethnicity Never	Ethnicity
Foreigners	Foreigners Often	Foreigners Sometimes	Foreigners Rarely	Foreigners Never	Foreigners
Gender	Gender Often	Gender Sometimes	Gender Rarely	Gender Never	Gender
Immigrants	Immigrants Often	Immigrants Sometimes	Immigrants Rarely	Immigrants Never	Immigrants
Nationality/National Minority	Nationality/National Minority Often	Nationality/National Minority Sometimes	Nationality/National Minority Rarely	Nationality/National Minority Never	Nationality/National Minority
People with disabilities	People with disabilities Often	People with disabilities Sometimes	People with disabilities Rarely	People with disabilities Never	People with disabilities
Politics	Politics Often	Politics Sometimes	Politics Rarely	Politics Never	Politics
Refugees	Refugees Often	Refugees Sometimes	Refugees Rarely	Refugees Never	Refugees
Religion	Religion Often	Religion Sometimes	Religion Rarely	Religion Never	Religion
Sexuality	Sexuality Often	Sexuality Sometimes	Sexuality Rarely	Sexuality Never	Sexuality
Sports	Sports Often	Sports Sometimes	Sports Rarely	Sports Never	Sports
Women	Women Often	Women Sometimes	Women Rarely	Women Never	Women

Other (please specify)

Do you think your national legislation is adequate for responding to online hate speech?

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* 12. Do you think your national legislation is adequate for responding to online hate speech?

Yes

I Don't Know

Comment:

Do you have a written policy covering online hate speech in your organisation?

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* 13. Do you have a written policy covering online hate speech in your organisation?

Yes

Not Applicable

Have you / has your organisation participated in campaigns, projects or other initiatives in the field of hate speech awareness?

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* 14. Have you / has your organisation participated in campaigns, projects or other initiatives in the field of hate speech awareness?

Yes

Not Applicable

Did you or your organisation respond to the hate speech that you encountered?

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* 15. Did you or your organisation respond to the hate speech that you encountered?

Yes - I responded

Yes - my organisation responded

How did you or would you respond to online hate speech?

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* 16. How did you or would you respond to online hate speech?

Block user on personal block list

Ignore it

Remove content

Report by scoring system

Report to Content Moderator

Report to independent hotline

Report to legal authorities

Report user to hosting organisation

Respond with Counter-speech

Other (please specify)

What other responses did you or would you chose when dealing with online hate speech?

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* 17. What other responses did you or would you chose when dealing with online hate speech?

Include messages to users reminding them of CoC/ToS

Modify CoC or ToS

Monitor content

Monitor user

Remove anonymysation of users

Seek legal advise

Did you or your organisation continue to track/monitor the online hate speech comment?

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* 18. Did you or your organisation continue to track/monitor the online hate speech comment?

Yes - i continued to monitor/track

Yes - my organisation continued to monitor/track

Do you think users are sufficiently aware of the presence of online hate speech in the Internet?

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* 19. Do you think users are sufficiently aware of the presence of online hate speech in the Internet?

No Awareness

Some Awareness

High awareness

Do you think users are aware of the legal implication that online hate speech could imply?

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* 20. Do you think users are aware of the legal implication that online hate speech could imply?

No awareness

Some awareness

High awareness

What would help raise awareness regarding online hate speech?

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* 21. What would help raise awareness regarding online hate speech?

Do you have any suggestions how to respond to online hate speech?

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* 22. Do you have any suggestions how to respond to online hate speech?

Suggestion 1

Suggestion 2

Suggestion 3

Suggestion 4

Suggestion 5

Do you think users know what hate speech is?

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* 23. Do you think users know what hate speech is?

No awareness

Some awareness

Full awareness

Do you think the Internet Industry is sufficiently aware of the presence of online hate speech in the Internet?

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* 24. Do you think the Internet Industry is sufficiently aware of the presence of online hate speech in the Internet?

No awareness

Some awareness

Full awareness

Do you think the Internet Industry is aware of the legal implication that hate speech could imply and their responsibility?

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* 25. Do you think the Internet Industry is aware of the legal implication that hate speech could imply and their responsibility?

No awareness

Some awareness

Full awareness

What is your gender?

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* 26. What is your gender?

Female

Male

What is your age?

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* 27. What is your age?

17 or younger

18-24

25-40

41-60

61 or older

In what country do you live?

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* 28. In what country do you live?

Final Comment?

Question Title

* 29. Final Comment?

Thank you for your time. The results will be shared on the Mandola website.

See www.mandola-project.eu for further information.

Question Title

* 1. Indicate the type(s) of activity that best classifies your organisation

Question Title

* 2. How do you define your organization? (based on the number of employees)

Question Title

* 3. Is your organization part of the Internet Industry?

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* 4. Does your organization prosecute online hate speech?

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* 5. How often do you usually access chats, forums or social media where users share comments or opinions?

Question Title

* 6. Are you familiar with the concept of 'online hate speech'?

Question Title

* 7. How would you define 'online hate speech'?

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* 8. Have you ever encountered online hate speech?

Question Title

* 9. Have you or has your organization ever been a victim of online hate speech?

Question Title

* 10. What is the most common type of hate speech that you have encountered?

Question Title

* 11. Which of the following are the most common motives for hate speech?

Question Title

* 12. Do you think your national legislation is adequate for responding to online hate speech?

Question Title

* 13. Do you have a written policy covering online hate speech in your organisation?

Question Title

* 14. Have you / has your organisation participated in campaigns, projects or other initiatives in the field of hate speech awareness?

Question Title

* 15. Did you or your organisation respond to the hate speech that you encountered?

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* 16. How did you or would you respond to online hate speech?

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* 17. What other responses did you or would you chose when dealing with online hate speech?

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* 18. Did you or your organisation continue to track/monitor the online hate speech comment?

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* 19. Do you think users are sufficiently aware of the presence of online hate speech in the Internet?

Question Title

* 20. Do you think users are aware of the legal implication that online hate speech could imply?

Question Title

* 21. What would help raise awareness regarding online hate speech?

Question Title

* 22. Do you have any suggestions how to respond to online hate speech?

Question Title

* 23. Do you think users know what hate speech is?

Question Title

* 24. Do you think the Internet Industry is sufficiently aware of the presence of online hate speech in the Internet?

Question Title

* 25. Do you think the Internet Industry is aware of the legal implication that hate speech could imply and their responsibility?

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* 26. What is your gender?

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* 27. What is your age?

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* 28. In what country do you live?

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* 29. Final Comment?

* 2. How do you define your organization?
(based on the number of employees)