Skip to content
Elif Customer Experience Survey
1.
Please evaluate brand awareness of Elif.
Very Well Known
Well Known
Known
Slightly Known
Very Slightly Known
Brand Awareness of Elif
Very Well Known
Well Known
Known
Slightly Known
Very Slightly Known
2.
Please evaluate Elif's corporate image with respect to the definition of reliable brand.
Completely Reliable
Very Reliable
Reliable
Slightly Reliable
Nonreliable
Elif's Corporate Image
Completely Reliable
Very Reliable
Reliable
Slightly Reliable
Nonreliable
3.
Please evaluate Elif’s performance in innovation and adapting to technological changes.
Brings Innovations to the Market
Quickly Adaptable
Fairly Adaptable
Follows Trends Behind
Slow
Elif’s innovation and change performance
Brings Innovations to the Market
Quickly Adaptable
Fairly Adaptable
Follows Trends Behind
Slow
4.
Please scale relevance of Elif brand with the following statements.
5 (Most Relevant)
4
3
2
1 (Least Relevant)
Quality Oriented
5 (Most Relevant)
4
3
2
1 (Least Relevant)
Reliable
5 (Most Relevant)
4
3
2
1 (Least Relevant)
Global
5 (Most Relevant)
4
3
2
1 (Least Relevant)
Technological / Innovative
5 (Most Relevant)
4
3
2
1 (Least Relevant)
Environment Friendly
5 (Most Relevant)
4
3
2
1 (Least Relevant)
5.
Please indicate the reason if your demand cannot be fulfilled by Elif in the past.
Never Happened Before
Lacking Inventory
Lead Time
Other (Please specify)
6.
Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from to highest score 5 to lowest score 1.
5
4
3
2
1
Sales
5
4
3
2
1
R&D
5
4
3
2
1
Technical Service
5
4
3
2
1
7.
Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1.
5
4
3
2
1
Personal Communication Success
5
4
3
2
1
8.
How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject?
0-1 hrs
2-6 hrs
7-12 hrs
13-24 hrs
2 days or more
Contact Time
0-1 hrs
2-6 hrs
7-12 hrs
13-24 hrs
2 days or more
9.
Please evaluate
pre-sales
technical service speed of Elif from highest score 5 to lowest score 1.
5
4
3
2
1
Pre-sales Technical Service Speed
5
4
3
2
1
10.
Please evaluate
after-sales
technical service speed of Elif from highest score 5 to lowest score 1.
5
4
3
2
1
After-sales Technical Service Speed
5
4
3
2
1
11.
Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif.
0-6 hrs
7-12 hrs
13-24 hrs
2-4 days
5 days or more
Speed in Starting Dealing with Complaints
0-6 hrs
7-12 hrs
13-24 hrs
2-4 days
5 days or more
12.
Please evaluate Elif’s speed in finalizing/solving complaints.
Very Fast
Fast
Moderate
Slow
Very Slow
Speed in Finalizing/Solving Complaints
Very Fast
Fast
Moderate
Slow
Very Slow
13.
Please share if there is anything else you’d like to add about your customer experience with Elif.
Current Progress,
0 of 13 answered
