* 1. Please scale relevance of Elif brand with the following statements.

  8 (Most relevant) 7 6 5 4 3 2 1 (Least relevant)
Technological
Expert
Quality Oriented
Innovative
Global
Environmental-friendly
Prestigious
Reliable

* 2. Please evaluate brand awareness of Elif.

  Very Well Known Well Known Known Slightly Known Very Slightly Known
Brand Awareness of Elif

* 3. Please evaluate Elif's corporate image with respect to the definition of reliable brand.

  Completely Reliable Very Reliable Reliable Slightly Reliable Nonreliable
Elif's Corporate Image

* 4. Please evaluate Elif’s performance in innovation and adapting to technological changes. 

  Brings Innovations to the Market Quickly Adaptable Fairly Adaptable Follows Trends Behind Slow
Elif’s innovation and change performance

* 5. Please indicate the reason if your demand cannot be fulfilled by Elif in the past.

* 6. Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from  to highest score 5 to lowest score 1.

  5 4 3 2 1
Sales
R&D
Technical Service

* 7. Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1.

  5 4 3 2 1
Personal Communication Success

* 8. How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject?

  0-1 hrs 2-6 hrs 7-12 hrs 13-24 hrs 2 days or more
Contact Time

* 9. Please evaluate pre-sales technical service speed of Elif from highest score 5 to lowest score 1.

  5 4 3 2 1
Pre-sales Technical Service Speed

* 10. Please evaluate after-sales technical service speed of Elif from highest score 5 to lowest score 1.

  5 4 3 2 1
After-sales Technical Service Speed

* 11. Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif.

  0-6 hrs 7-12 hrs 13-24 hrs 2-4 days 5 days or more
Speed in Starting Dealing with Complaints

* 12. Please evaluate Elif’s speed in finalizing/solving complaints.

  Very Fast Fast Moderate Slow Very Slow
Speed in Finalizing/Solving Complaints

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