Elif Customer Experience Survey

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* 1. Please evaluate brand awareness of Elif.

	Very Well Known	Well Known	Known	Slightly Known	Very Slightly Known
Brand Awareness of Elif	Brand Awareness of Elif Very Well Known	Brand Awareness of Elif Well Known	Brand Awareness of Elif Known	Brand Awareness of Elif Slightly Known	Brand Awareness of Elif Very Slightly Known

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* 2. Please evaluate Elif's corporate image with respect to the definition of reliable brand.

	Completely Reliable	Very Reliable	Reliable	Slightly Reliable	Nonreliable
Elif's Corporate Image	Elif's Corporate Image Completely Reliable	Elif's Corporate Image Very Reliable	Elif's Corporate Image Reliable	Elif's Corporate Image Slightly Reliable	Elif's Corporate Image Nonreliable

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* 3. Please evaluate Elif’s performance in innovation and adapting to technological changes.

	Brings Innovations to the Market	Quickly Adaptable	Fairly Adaptable	Follows Trends Behind	Slow
Elif’s innovation and change performance	Elif’s innovation and change performance Brings Innovations to the Market	Elif’s innovation and change performance Quickly Adaptable	Elif’s innovation and change performance Fairly Adaptable	Elif’s innovation and change performance Follows Trends Behind	Elif’s innovation and change performance Slow

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* 4. Please scale relevance of Elif brand with the following statements.

	5 (Most Relevant)	4	3	2	1 (Least Relevant)
Quality Oriented	Quality Oriented 5 (Most Relevant)	Quality Oriented 4	Quality Oriented 3	Quality Oriented 2	Quality Oriented 1 (Least Relevant)
Reliable	Reliable 5 (Most Relevant)	Reliable 4	Reliable 3	Reliable 2	Reliable 1 (Least Relevant)
Global	Global 5 (Most Relevant)	Global 4	Global 3	Global 2	Global 1 (Least Relevant)
Technological / Innovative	Technological / Innovative 5 (Most Relevant)	Technological / Innovative 4	Technological / Innovative 3	Technological / Innovative 2	Technological / Innovative 1 (Least Relevant)
Environment Friendly	Environment Friendly 5 (Most Relevant)	Environment Friendly 4	Environment Friendly 3	Environment Friendly 2	Environment Friendly 1 (Least Relevant)

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* 5. Please indicate the reason if your demand cannot be fulfilled by Elif in the past.

Never Happened Before

Lacking Inventory

Lead Time

Other (Please specify)

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* 6. Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from to highest score 5 to lowest score 1.

	5	4	3	2	1
Sales	Sales 5	Sales 4	Sales 3	Sales 2	Sales 1
R&D	R&D 5	R&D 4	R&D 3	R&D 2	R&D 1
Technical Service	Technical Service 5	Technical Service 4	Technical Service 3	Technical Service 2	Technical Service 1

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* 7. Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1.

	5	4	3	2	1
Personal Communication Success	Personal Communication Success 5	Personal Communication Success 4	Personal Communication Success 3	Personal Communication Success 2	Personal Communication Success 1

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* 8. How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject?

	0-1 hrs	2-6 hrs	7-12 hrs	13-24 hrs	2 days or more
Contact Time	Contact Time 0-1 hrs	Contact Time 2-6 hrs	Contact Time 7-12 hrs	Contact Time 13-24 hrs	Contact Time 2 days or more

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* 9. Please evaluate pre-sales technical service speed of Elif from highest score 5 to lowest score 1.

	5	4	3	2	1
Pre-sales Technical Service Speed	Pre-sales Technical Service Speed 5	Pre-sales Technical Service Speed 4	Pre-sales Technical Service Speed 3	Pre-sales Technical Service Speed 2	Pre-sales Technical Service Speed 1

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* 10. Please evaluate after-sales technical service speed of Elif from highest score 5 to lowest score 1.

	5	4	3	2	1
After-sales Technical Service Speed	After-sales Technical Service Speed 5	After-sales Technical Service Speed 4	After-sales Technical Service Speed 3	After-sales Technical Service Speed 2	After-sales Technical Service Speed 1

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* 11. Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif.

	0-6 hrs	7-12 hrs	13-24 hrs	2-4 days	5 days or more
Speed in Starting Dealing with Complaints	Speed in Starting Dealing with Complaints 0-6 hrs	Speed in Starting Dealing with Complaints 7-12 hrs	Speed in Starting Dealing with Complaints 13-24 hrs	Speed in Starting Dealing with Complaints 2-4 days	Speed in Starting Dealing with Complaints 5 days or more

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* 12. Please evaluate Elif’s speed in finalizing/solving complaints.

	Very Fast	Fast	Moderate	Slow	Very Slow
Speed in Finalizing/Solving Complaints	Speed in Finalizing/Solving Complaints Very Fast	Speed in Finalizing/Solving Complaints Fast	Speed in Finalizing/Solving Complaints Moderate	Speed in Finalizing/Solving Complaints Slow	Speed in Finalizing/Solving Complaints Very Slow

Question Title

* 13. Please share if there is anything else you’d like to add about your customer experience with Elif.