Elif Customer Experience Survey Question Title * 1. Please evaluate brand awareness of Elif. Very Well Known Well Known Known Slightly Known Very Slightly Known Brand Awareness of Elif Brand Awareness of Elif Very Well Known Brand Awareness of Elif Well Known Brand Awareness of Elif Known Brand Awareness of Elif Slightly Known Brand Awareness of Elif Very Slightly Known OK Question Title * 2. Please evaluate Elif's corporate image with respect to the definition of reliable brand. Completely Reliable Very Reliable Reliable Slightly Reliable Nonreliable Elif's Corporate Image Elif's Corporate Image Completely Reliable Elif's Corporate Image Very Reliable Elif's Corporate Image Reliable Elif's Corporate Image Slightly Reliable Elif's Corporate Image Nonreliable OK Question Title * 3. Please evaluate Elif’s performance in innovation and adapting to technological changes. Brings Innovations to the Market Quickly Adaptable Fairly Adaptable Follows Trends Behind Slow Elif’s innovation and change performance Elif’s innovation and change performance Brings Innovations to the Market Elif’s innovation and change performance Quickly Adaptable Elif’s innovation and change performance Fairly Adaptable Elif’s innovation and change performance Follows Trends Behind Elif’s innovation and change performance Slow OK Question Title * 4. Please scale relevance of Elif brand with the following statements. 5 (Most Relevant) 4 3 2 1 (Least Relevant) Quality Oriented Quality Oriented 5 (Most Relevant) Quality Oriented 4 Quality Oriented 3 Quality Oriented 2 Quality Oriented 1 (Least Relevant) Reliable Reliable 5 (Most Relevant) Reliable 4 Reliable 3 Reliable 2 Reliable 1 (Least Relevant) Global Global 5 (Most Relevant) Global 4 Global 3 Global 2 Global 1 (Least Relevant) Technological / Innovative Technological / Innovative 5 (Most Relevant) Technological / Innovative 4 Technological / Innovative 3 Technological / Innovative 2 Technological / Innovative 1 (Least Relevant) Environment Friendly Environment Friendly 5 (Most Relevant) Environment Friendly 4 Environment Friendly 3 Environment Friendly 2 Environment Friendly 1 (Least Relevant) OK Question Title * 5. Please indicate the reason if your demand cannot be fulfilled by Elif in the past. Never Happened Before Lacking Inventory Lead Time Other (Please specify) OK Question Title * 6. Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from to highest score 5 to lowest score 1. 5 4 3 2 1 Sales Sales 5 Sales 4 Sales 3 Sales 2 Sales 1 R&D R&D 5 R&D 4 R&D 3 R&D 2 R&D 1 Technical Service Technical Service 5 Technical Service 4 Technical Service 3 Technical Service 2 Technical Service 1 OK Question Title * 7. Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1. 5 4 3 2 1 Personal Communication Success Personal Communication Success 5 Personal Communication Success 4 Personal Communication Success 3 Personal Communication Success 2 Personal Communication Success 1 OK Question Title * 8. How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject? 0-1 hrs 2-6 hrs 7-12 hrs 13-24 hrs 2 days or more Contact Time Contact Time 0-1 hrs Contact Time 2-6 hrs Contact Time 7-12 hrs Contact Time 13-24 hrs Contact Time 2 days or more OK Question Title * 9. Please evaluate pre-sales technical service speed of Elif from highest score 5 to lowest score 1. 5 4 3 2 1 Pre-sales Technical Service Speed Pre-sales Technical Service Speed 5 Pre-sales Technical Service Speed 4 Pre-sales Technical Service Speed 3 Pre-sales Technical Service Speed 2 Pre-sales Technical Service Speed 1 OK Question Title * 10. Please evaluate after-sales technical service speed of Elif from highest score 5 to lowest score 1. 5 4 3 2 1 After-sales Technical Service Speed After-sales Technical Service Speed 5 After-sales Technical Service Speed 4 After-sales Technical Service Speed 3 After-sales Technical Service Speed 2 After-sales Technical Service Speed 1 OK Question Title * 11. Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif. 0-6 hrs 7-12 hrs 13-24 hrs 2-4 days 5 days or more Speed in Starting Dealing with Complaints Speed in Starting Dealing with Complaints 0-6 hrs Speed in Starting Dealing with Complaints 7-12 hrs Speed in Starting Dealing with Complaints 13-24 hrs Speed in Starting Dealing with Complaints 2-4 days Speed in Starting Dealing with Complaints 5 days or more OK Question Title * 12. Please evaluate Elif’s speed in finalizing/solving complaints. Very Fast Fast Moderate Slow Very Slow Speed in Finalizing/Solving Complaints Speed in Finalizing/Solving Complaints Very Fast Speed in Finalizing/Solving Complaints Fast Speed in Finalizing/Solving Complaints Moderate Speed in Finalizing/Solving Complaints Slow Speed in Finalizing/Solving Complaints Very Slow OK Question Title * 13. Please share if there is anything else you’d like to add about your customer experience with Elif. OK DONE