Please scale relevance of Elif brand with the following statements.

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* 1. Please scale relevance of Elif brand with the following statements.

  8 (Most relevant) 7 6 5 4 3 2 1 (Least relevant)
Global
Quality Oriented
Prestigious
Reliable
Innovative
Expert
Technological
Environmental-friendly
Please evaluate brand awareness of Elif.

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* 2. Please evaluate brand awareness of Elif.

  Very Well Known Well Known Known Slightly Known Very Slightly Known
Brand Awareness of Elif
Please evaluate Elif's corporate image with respect to the definition of reliable brand.

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* 3. Please evaluate Elif's corporate image with respect to the definition of reliable brand.

  Completely Reliable Very Reliable Reliable Slightly Reliable Nonreliable
Elif's Corporate Image
Please evaluate Elif’s performance in innovation and adapting to technological changes. 

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* 4. Please evaluate Elif’s performance in innovation and adapting to technological changes. 

  Brings Innovations to the Market Quickly Adaptable Fairly Adaptable Follows Trends Behind Slow
Elif’s innovation and change performance
Please indicate the reason if your demand cannot be fulfilled by Elif in the past.

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* 5. Please indicate the reason if your demand cannot be fulfilled by Elif in the past.

Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from  to highest score 5 to lowest score 1.

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* 6. Do you think pre- and after-sales visit frequency of Elif is sufficient? Please evaluate from  to highest score 5 to lowest score 1.

  5 4 3 2 1
Sales
R&D
Technical Service
Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1.

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* 7. Considering all business processes, please evaluate personal communication success of Elif team from highest score 5 to lowest score 1.

  5 4 3 2 1
Personal Communication Success
How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject?

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* 8. How long does it take to get in contact with Elif Team when you try to reach them via e-mail, telephone, etc. regarding any subject?

  0-1 hrs 2-6 hrs 7-12 hrs 13-24 hrs 2 days or more
Contact Time
Please evaluate pre-sales technical service speed of Elif from highest score 5 to lowest score 1.

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* 9. Please evaluate pre-sales technical service speed of Elif from highest score 5 to lowest score 1.

  5 4 3 2 1
Pre-sales Technical Service Speed
Please evaluate after-sales technical service speed of Elif from highest score 5 to lowest score 1.

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* 10. Please evaluate after-sales technical service speed of Elif from highest score 5 to lowest score 1.

  5 4 3 2 1
After-sales Technical Service Speed
Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif.

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* 11. Please evaluate Elif’s speed in starting dealing with complaints after the complaint is submitted to Elif.

  0-6 hrs 7-12 hrs 13-24 hrs 2-4 days 5 days or more
Speed in Starting Dealing with Complaints
Please evaluate Elif’s speed in finalizing/solving complaints.

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* 12. Please evaluate Elif’s speed in finalizing/solving complaints.

  Very Fast Fast Moderate Slow Very Slow
Speed in Finalizing/Solving Complaints

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