Airlines
1.
Why did you visit an airline website the last time?
2.
Were you able to complete your task?
Yes
No
If not, please tell us why
3.
What kind of websites do you normally use?
Flight search engines
Specific airline website
Both
Please tell us two example sites
4.
What are the determining factors when you are choosing a website?
5.
Did the chosen website meet your expectations?
Better than expected
As expected
Less than expected
6.
What would you change about that website? What improvements would you make?
7.
What is most important for you when booking a flight?
Date
Price
Flight duration
Flexible ticket ( changing/ canceling flight )
Other (please specify)
8.
Do you prefer:
Website
Mobile app
Doesn't matter
Please tel us why