Airlines Question Title * 1. Why did you visit an airline website the last time? Question Title * 2. Were you able to complete your task? Yes No If not, please tell us why Question Title * 3. What kind of websites do you normally use? Flight search engines Specific airline website Both Please tell us two example sites Question Title * 4. What are the determining factors when you are choosing a website? Question Title * 5. Did the chosen website meet your expectations? Better than expected As expected Less than expected Question Title * 6. What would you change about that website? What improvements would you make? Question Title * 7. What is most important for you when booking a flight? Date Price Flight duration Flexible ticket ( changing/ canceling flight ) Other (please specify) Question Title * 8. Do you prefer: Website Mobile app Doesn't matter Please tel us why Done