Screen Reader Mode Icon
About This Award:
Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future -  how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.

 

This award category is focused on the strategy, improvement methodology, benefits and hard improvements that have been made by shared services organizations along with their ability to navigate through hyper-change.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Please email the completed application forms and any supporting documents to Carson.Bunting@iqpc.com 
 

Terms and Conditions:

·  In the event your organization becomes a finalist or a winner of an Award, you consent to your company's name being used in promotion for the awards program, either by IQPC directly, or by a third party member of the media covering the awards program and/or awards ceremony.

·  Only one entry per company per category will be accepted but you may enter all categories if you wish!

·  By submitting your application you hereby accept that you have reviewed the rules and regulations for entries, and agree that all information contained within each entry is 100% accurate.

 

Question Title

* 1. Your Organization

Question Title

* 2. This application represents Shared Service Centers (SSC) located in the following geographic area:

Question Title

* 3. Do you grant IQPC the right to publish key metrics and promote winners of awards?

Question Title

* 4. Which best describes your organization’s industry?

 

Question Title

* 5. Who is your SSO and where are they located?  – Name/City/Country

Question Title

* 6. What is the date your SSO started? (MM/DD/YY)

Date

Question Title

* 7. Please list any awards previously received for your SSO.

Question Title

* 8. What is the total FTE (Full Time Equivalent) headcount in your SSC(s) considering captive and retained team members?

Question Title

* 9. What is the total FTE (Full Time Equivalent) headcount in your SSC(s) considering only outsourced members?

Question Title

* 10. Region of your current area of responsibility (select all that apply):

Question Title

* 11. What functions is your SSC(s) responsible for:

Question Title

* 12. For all the business units served by the SSC applying for this award:

Question Title

* 13. Provide a brief synopsis of your organization and SSO: (200 Word Limit)

Question Title

* 14. Change Management & Business Transformation can take many forms: recognizing and embracing a different means of managing service delivery, increasing specialized knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future and driving change. Describe the background on why you wanted or needed to make this change & business transformation. 

·  What were the business objectives of the business transformation? E.g. leverage digital technology, increase scope of services, improve efficiency etc.?

·  How was this project related to a strategic business priority?

·  What challenges you were trying to reduce?

·  Which process or processes were subject to this transformation?  

·   What value was created as a result of the change management and business transformation initiative?

Please specifically describe and quantify the benefit that you were trying to achieve, whether cost savings, cost avoidance, roles eliminated, efficiency improvement, increase in customer satisfaction etc. (Maximum 400 words)

Question Title

* 15. Tell us about your change management and business transformation strategy

·   What were the specific steps which led to achieving the business transformation and how did change management play a vital role?

·   What were the specific steps which led to enabling on-going change for sustainable support and business transformation?

·  How did innovation drive your business transformation?

·  How long did it take? What were the time frame and stages?

·  Who worked on the improvement? Were consultants or specialists used?

·  Technology used – What packages or technology did you purchase or use?

·  Were customers involved in delivering this change? What was their role?

·   Did you use an improvement methodology? E.g.  Kaizen, Six Sigma, Lean? What part did this play?

·  Were the models/methodologies you employed flexible to overcome resistance/shifts in strategy? (Maximum 1000 words)

Question Title

* 16. Describe the impact of your change management & business transformation initiatives

·  What has been the hard improvement vs. the original objective or aim? Please quantify with clear metrics.

·  Has there been any company-level strategic benefit) e.g. competitive advantage) already accruing from this effort?

·  What has been the response internally and externally to the improvement? Please detail any changes in customer or employee satisfaction. 

·  Has the change had unexpected benefits on other areas, employees, processes? (Maximum 400 words)

Question Title

* 17. Describe any challenges during the implementation you had to overcome:

Question Title

* 18. What are three lessons you have learned from this experience / achievement?

Question Title

* 19. Describe any internal or external recognition won by this project.

Question Title

* 20. Finally, what is the one key reason you believe differentiates you, your team and the initiative from others?

0 of 20 answered
 

T