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Customer Satisfaction Survey Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
Are we able to satisfy all your requirements per your permit as a lab?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
When making queries to our laboratory how quickly are your inquiries handled?
Excellent
Above Average
Average
Below Average
Poor
6.
How helpful is our staff?
Excellent
Above average
Average
Below average
Poor
7.
Do you use any other laboratory for your analytical needs? If so who and why?
Yes
No
Other (please specify)
8.
Do you have any other comments, questions, or concerns?