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2026 Strategic Plan
Thrift Store Survey
Thank you for supporting House of Mercy by shopping at the House of Mercy Thrift Store. Please complete the following survey to assist us in improving our in-store shopping experience.
Thank you!
1.
We’d love to know! How did you hear about House of Mercy’s Thrift Store?
(Select all that apply.)
Family/friend
Faith community* (list name of church below)
Business/organization
House of Mercy website/print materials (i.e., brochure, flyer)
Internet search
Local news media
Social media
Roadside signage
Tabling/special event
Through another thrift store
While shopping on the House of Mercy Online Store
If you selected Faith community above, please list the name of your church.
2.
In what ways have you been involved with House of Mercy?
(Select all that apply.)
Donating items to the Donation Center
Partnering through a business/organization
Providing financial support
Received or currently receiving assistance through the Food Pantry
Serving on the Board or as a Staff member
Shopping on the Online Store
Shopping in the Thrift Store
Volunteering at House of Mercy
Other (please specify)
3.
How long have you been shopping at the House of Mercy Thrift Store?
0-2 years
3-5 years
6-10 years
Over 10 years
4.
Prior to this survey, were you aware that proceeds from the House of Mercy Thrift Store fund our Food Pantry?
Yes
No
5.
Indicate your level of agreement with the following statements:
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
House of Mercy's core mission influences my decision to shop here vs. elsewhere.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
House of Mercy's Thrift Store is in a location that is convenient for me.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
*
6.
Why do you choose to shop at the House of Mercy Thrift Store?
(Select up to three.)
(Required.)
Brand name shopping
Friendly atmosphere
Quality selection
Love to Thrift!
Low prices
Supports a great cause
Unique items
Other (please specify)
*
7.
What types of items do you typically shop for at House of Mercy?
(Select up to three).
(Required.)
Clothing & Shoes
Electronics
Home Décor
Furniture
Housewares
Jewelry & Accessories
Linens
Seasonal
Sports & Fitness
Toys
8.
What would encourage you to shop more frequently at the House of Mercy Thrift Store?
9.
Do you have suggestions about how we can get the word out to encourage others to shop at our Thrift Store?
10.
What is your best find at our Thrift Store?
11.
Are you aware that House of Mercy also has an Online Store?
Yes
No
12.
Would you be interested in a “behind the scenes” tour of House of Mercy’s Food Pantry, Donation. Center, and Thrift Store to see your impact in action?
Yes*
No
*If Yes, please include your complete name and contact information to schedule a tour.
