Customer Satisfaction Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, were you satisfied with our Customer Service Representatives or dissatisfied with our Customer Service Representatives ?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4.
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
*
5.
How well did the time and date of our delivery meet your needs?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
6.
How would you rate the quality of the product?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How responsive have we been to your questions about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How likely are you to purchase any of our products again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Overall, were you satisfied with our technicians or dissatisfied with our technicians ?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
*
10.
Please choose the name of the technician.
(Required.)
Justin Dabreo
Keith A Khan
Joshua Pascall
Rondel Oliver
Antonio Gil
Other (please specify)
Current Progress,
0 of 10 answered