Warsaw Public Library Strategic Planning Survey

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* 1. Do you use the library?

in person only

on-line only (Use Owwl2go download digital eBooks and audiobooks from home

I visit in person and download eBooks and audiobooks from home

I do not use the library

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* 2. On average, how often do you visit the WPL in a typical month?

Less than one visit per month

1-2 visits per month

3-4 visits per month

5 or more visits per month

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* 3. What time of day do you visit the WPL most often?

Morning

Afternoon

Evening after 5pm

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* 4. In general, what is the main reason you visit the WPL?

Books/Audiobooks (browse, checkout, pickup holds, etc.)

DVDs (browse, checkout, pickup holds, etc.)

Computers/Wi-Fi (use library computers or library free wi-fi with personal device)

One-on-one Help/Training with Staff (research, computers, technology, etc.)

Programs (attend adult, teen, children, or family programs)

Space (use of tables/chairs and workspace)

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* 5. In general, how satisfied are you with the service you selected in the previous question?

Very satisfied

Somewhat satisfied

Neither satisfied nor Dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 6. In general, how satisfied are you with the overall customer service you receive when visiting the WPL?

Very satisfied

Somewhat satisfied

Neither satisfied nor Dissatisfied

Somewhat dissatisfied

Very dissatisfied

Warsaw Public Library Strategic Planning Survey

Question Title

* 1. Do you use the library?

Question Title

* 2. On average, how often do you visit the WPL in a typical month?

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* 3. What time of day do you visit the WPL most often?

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* 4. In general, what is the main reason you visit the WPL?

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* 5. In general, how satisfied are you with the service you selected in the previous question?

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* 6. In general, how satisfied are you with the overall customer service you receive when visiting the WPL?

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* 7. In your opinion, what is one of the most important service, programs, or benefits that the WPL offers to the community?

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* 8. In your opinion, what is one change you would like the WPL to make?

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* 9. In your opinion, what is one service or program that the WPL should offer to the community that they currently do not?

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* 10. How has COVID-19 changed your library use?