Please help us to improve our swimming lessons by answering the questions below

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* 2. What level is your child/ children in?

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* 3. How did you find out that we offered swimming lessons?

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* 4. How long have you been attending swimming lessons?

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* 5. How important are the following aspects when choosing where to have your child's swimming lessons? (1 = Not Important, 10 =Very Important)

  1 2 3 4 5 6 7 8 9 10
Ratio (Pupil to Teacher)
Price
Quality of Lessons
Friendliness of Staff
Facilities
Home Portal

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* 6. Please rate how satisfied you are with the following aspects of swimming lessons. (1 = very dissatisfied, 10 = very satisfied)

  1 2 3 4 5 6 7 8 9 10
Style of Teaching
Child's Progression
Pool Environment 
Changing Rooms
Cost

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* 7. When renewing your lessons, was the process simple?

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* 8. What would be your preferred method of payment?

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* 9. How responsive have we been to your queries or concerns?

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* 10. How likely are you to recommend us to a friend on a scale of 1-10 (1 being not very likely  and 10 being extremely likely)

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* 11. Do you use the home portal?

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* 12. Are there any additional facilities that you would benefit from at the Centre?

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* 13. On a scale of 1 to 10 please rate your overall experience of Swimming lessons? (1= Poor 10=Excellent)

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* 14. Please provide any additional comments to help us improve your swimming lesson programme/experience?

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* 15. Do you know we are a charity?

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* 16. Are you or any family members currently a member of our gym

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* 17. Have you seen our 'Parent Guide to Swimming Lessons' video on our website or screens?

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