Swim Lesson Survey 2018

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* 1. What day is your child's/children's lesson?

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* 2. What level is your child/ children in?

Adult & Child

Toddlers

Stages 1 - 4

Stage 5 - 6

Stages 7+

Other (Rookie, Phoenix etc)

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* 3. How did you find out that we offered swimming lessons?

Live Local

Social Media

Our Website

Friends/ Word of Mouth

Advertisement in Local Paper/ Magazine

Other (please specify)

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* 4. How long have you been attending swimming lessons?

1st set of swimming lessons

Less than 6 months

6-12 months

1-2 years

3-5 years

More than 5 years

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* 5. How important are the following aspects when choosing where to have your child's swimming lessons? (1 = Not Important, 10 =Very Important)

	1	2	3	4	5	6	7	8	9	10
Ratio (Pupil to Teacher)	Ratio (Pupil to Teacher) 1	Ratio (Pupil to Teacher) 2	Ratio (Pupil to Teacher) 3	Ratio (Pupil to Teacher) 4	Ratio (Pupil to Teacher) 5	Ratio (Pupil to Teacher) 6	Ratio (Pupil to Teacher) 7	Ratio (Pupil to Teacher) 8	Ratio (Pupil to Teacher) 9	Ratio (Pupil to Teacher) 10
Price	Price 1	Price 2	Price 3	Price 4	Price 5	Price 6	Price 7	Price 8	Price 9	Price 10
Quality of Lessons	Quality of Lessons 1	Quality of Lessons 2	Quality of Lessons 3	Quality of Lessons 4	Quality of Lessons 5	Quality of Lessons 6	Quality of Lessons 7	Quality of Lessons 8	Quality of Lessons 9	Quality of Lessons 10
Friendliness of Staff	Friendliness of Staff 1	Friendliness of Staff 2	Friendliness of Staff 3	Friendliness of Staff 4	Friendliness of Staff 5	Friendliness of Staff 6	Friendliness of Staff 7	Friendliness of Staff 8	Friendliness of Staff 9	Friendliness of Staff 10
Facilities	Facilities 1	Facilities 2	Facilities 3	Facilities 4	Facilities 5	Facilities 6	Facilities 7	Facilities 8	Facilities 9	Facilities 10
Home Portal	Home Portal 1	Home Portal 2	Home Portal 3	Home Portal 4	Home Portal 5	Home Portal 6	Home Portal 7	Home Portal 8	Home Portal 9	Home Portal 10

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* 6. Please rate how satisfied you are with the following aspects of swimming lessons. (1 = very dissatisfied, 10 = very satisfied)

	1	2	3	4	5	6	7	8	9	10
Style of Teaching	Style of Teaching 1	Style of Teaching 2	Style of Teaching 3	Style of Teaching 4	Style of Teaching 5	Style of Teaching 6	Style of Teaching 7	Style of Teaching 8	Style of Teaching 9	Style of Teaching 10
Child's Progression	Child's Progression 1	Child's Progression 2	Child's Progression 3	Child's Progression 4	Child's Progression 5	Child's Progression 6	Child's Progression 7	Child's Progression 8	Child's Progression 9	Child's Progression 10
Pool Environment	Pool Environment 1	Pool Environment 2	Pool Environment 3	Pool Environment 4	Pool Environment 5	Pool Environment 6	Pool Environment 7	Pool Environment 8	Pool Environment 9	Pool Environment 10
Changing Rooms	Changing Rooms 1	Changing Rooms 2	Changing Rooms 3	Changing Rooms 4	Changing Rooms 5	Changing Rooms 6	Changing Rooms 7	Changing Rooms 8	Changing Rooms 9	Changing Rooms 10
Cost	Cost 1	Cost 2	Cost 3	Cost 4	Cost 5	Cost 6	Cost 7	Cost 8	Cost 9	Cost 10

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* 7. When renewing your lessons, was the process simple?

Yes

Other (please specify)

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* 8. What would be your preferred method of payment?

Blocks of 10

Termly

One off annual payment

Direct Debit

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* 9. How responsive have we been to your queries or concerns?

Extremely

Very

Not so

Not at all

Not applicable

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* 10. How likely are you to recommend us to a friend on a scale of 1-10 (1 being not very likely and 10 being extremely likely)

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* 11. Do you use the home portal?

Yes - Weekly

Yes - Monthly

Yes - Occasionally

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* 12. Are there any additional facilities that you would benefit from at the Centre?

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* 13. On a scale of 1 to 10 please rate your overall experience of Swimming lessons? (1= Poor 10=Excellent)

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* 14. Please provide any additional comments to help us improve your swimming lesson programme/experience?

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* 15. Do you know we are a charity?

Yes

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* 16. Are you or any family members currently a member of our gym

Yes

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* 17. Have you seen our 'Parent Guide to Swimming Lessons' video on our website or screens?

Yes