Customer Satisfaction Survey September2021

BH Link Customer Satisfaction Survey

In order for BH Link to provide the best services possible we need to hear from those that have used/or are currently using our services. To that end we are seeking your feedback. Your honest opinion is critical to ensuring that we are providing the best behavioral healthcare services possible. Thank you for taking the time to let us know how we are doing.

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* 1. Do you consent to giving us your feedback?

Yes

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* 2. Would you like to remain anonymous?

Yes

If no and you would like to share your name and email so we could reach back out to you please provide here:

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* 3. I am a . . .

Current client

Former client

Friend or family of a client

Staff at a provider agency

Vendor

Other

Other (please specify)

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* 4. What BH Link services did you utilize (check all that apply)

Call center

Came to BH Link facility

Seen in the community by the BH Link mobile van team

Talked to BH Link case/social worker

Other

Please elaborate

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* 5. How would you rate your interaction with BH Link staff?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Please feel free to elaborate:

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* 6. How was it to access the services at BH Link?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Please feel free to elaborate:

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* 7. What was positive about your experience with BH Link?

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* 8. What would have made your experience with BH Link better?

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* 9. How likely are you to recommend BH Link to another?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Please feel free to elaborate:

Customer Satisfaction Survey September2021

BH Link Customer Satisfaction Survey

Question Title

* 1. Do you consent to giving us your feedback?

Question Title

* 2. Would you like to remain anonymous?

Question Title

* 3. I am a . . .

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* 4. What BH Link services did you utilize (check all that apply)

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* 5. How would you rate your interaction with BH Link staff?

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* 6. How was it to access the services at BH Link?

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* 7. What was positive about your experience with BH Link?

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* 8. What would have made your experience with BH Link better?

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* 9. How likely are you to recommend BH Link to another?

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* 10. Any other recommendations/suggestions you have to make BH Link better?