* 1. How/Why did you chose to bring your pet to the Rumney Animal Hospital?

* 2. When calling to make an appointment:

  YES NO Other
The phone was answered and the staff member stated their name
The phone was answered and the staff member did not state their name
The machine picked up, I left a message and received a prompt response
The machine picked up, I left a message and received a response within 24 hrs
The machine picked up, I left a message but did not receive a response
The machine picked up and I chose not to leave a message
The Receptionist was knowledgeable
The Receptionist was accommodating
Did you get your first choice for the appointment time?

* 3. What was the nature of your pets' visit?

* 4. Upon arrival, please rate the following in appearance and functionality:

  Poor Fair Good/Satisfying Excellent N/A
Parking Lot
Outside of the Building
Hospital Grounds (ramp/porch/yard)
Waiting Area
Examination Room
Rest Room

* 5. Upon arrival, were you directed quickly into an examination room in an attempt to allow as little stress as possible on your pet?

* 6. During your visit, please rate the following:

  Poor Fair Good/Satisfying Excellent N/A
Check-In process
Friendly / Helpful staff
Knowledgeable Veterinary Technician / Assistant
Veterinarian answered all questions / concerns completely
Pets' physical exam was thorough and not stressful for my pet
Check-Out process

* 7. Was there any one staff member or event that stands out as a "special touch" or was above and beyond what you expected?

* 8. Would you recommend the Rumney Animal Hospital to a friend / family member?

* 9. Overall, how satisfied were you with your pets' appointment at the Rumney Animal Hospital?

* 10. Do you have any suggestions to help us better accommodate our clients and / or patients in the future?

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