MEMBER SATISFACTION SURVEY

PETOSKEY REGIONAL CHAMBER OF COMMERCE

In an effort to determine the level of satisfaction of members of the Petoskey Regional Chamber of Commerce, the chamber’s Board of Directors has authorized the following survey. They are asking you, or a key leader in your business or organization, to devote between 10 and 15 minutes to complete the survey. The results will be compiled and will be used to help the chamber leadership with future programming decisions. Thank you in advance for your participation.

I. BUSINESS/ORGANIZATION STATISTICS

Question Title

* 1. Please select the option that best describes your business/organization:

Other

Question Title

* 2. How many full time employees do you have at your business/organization?

a. 1-5

b. 6-15

c. 16-30

d. 31-50

e. 51-100

f. 101-250

g. 251 and above

Question Title

* 3. Please select the option that best describes the location of your business/organization.

Question Title

* 4. How long has your business/organization been operating?

a. Less than one year

b. 1-3 years

c. 4-10 years

d. 11-25 years

e. 26-50 years

f. 51 or more years

Question Title

* 5. How long has your business/organization been under the same ownership?

a. Less than one year

b. 1-3 years

c. 4-10 years

d. 11-25 years

e. 26-50 years

f. 51 or more years

Question Title

* 6. The annual gross revenue for your business/organization is:

Question Title

* 7. How are the gross revenues changing for your business/organization?

	Increase significantly	Increase	Stay the same	Decrease	Decrease significantly
Last 3 years	Last 3 years Increase significantly	Last 3 years Increase	Last 3 years Stay the same	Last 3 years Decrease	Last 3 years Decrease significantly
Next 3 years	Next 3 years Increase significantly	Next 3 years Increase	Next 3 years Stay the same	Next 3 years Decrease	Next 3 years Decrease significantly

Question Title

* 8. How are staffing levels changing in your business/organization?

	Increase significantly	Increase	Stay the same	Decrease	Decrease significantly
Last 3 years	Last 3 years Increase significantly	Last 3 years Increase	Last 3 years Stay the same	Last 3 years Decrease	Last 3 years Decrease significantly
Next 3 years	Next 3 years Increase significantly	Next 3 years Increase	Next 3 years Stay the same	Next 3 years Decrease	Next 3 years Decrease significantly

Question Title

* 9. Over the PAST three years, the issues that have posed the greatest challenges to your business/organization include (please check all that apply):

a. Transportation Issues (roads, air service, rail, delivery services, trucking, etc.)

b. Road Construction

c. Utility Services (gas, electric, water, etc.)

d. Technology Services (broadband, Internet Access, wireless access, etc.)

e. Local Regulatory Issues (environmental, zoning, signs, codes, etc.)

f. State Regulatory Issues (environmental, zoning, safety, codes, etc.)

g. Local Taxes

h. State Taxes

i. Federal Taxes

j. Availability of a qualified workforce

k. Health Insurance (availability, costs, etc.)

l. Tourism Activity Level

m. Marketing Strategies

n. General Economy

Question Title

* 10. Please share any comments you may have on challenges over the past three years:

Question Title

* 11. Over the NEXT three years, the issues that have posed the greatest challenges to your business/organization include (please check all that apply):

a. Transportation Issues (roads, air service, rail, delivery services, trucking, etc.)

b. Road Construction

c. Utility Services (gas, electric, water, etc.)

d. Technology Services (broadband, Internet Access, wireless access, etc.)

e. Local Regulatory Issues (environmental, zoning, signs, codes, etc.)

f. State Regulatory Issues (environmental, zoning, safety, codes, etc.)

g. Local Taxes

h. State Taxes

i. Federal Taxes

j. Availability of a qualified workforce

k. Health Insurance (availability, costs, etc.)

l. Tourism Activity Level

m. Marketing Strategies

n. General Economy

Question Title

* 1. Please select the option that best describes your business/organization:

Question Title

* 2. How many full time employees do you have at your business/organization?

Question Title

* 3. Please select the option that best describes the location of your business/organization.

Question Title

* 4. How long has your business/organization been operating?

Question Title

* 5. How long has your business/organization been under the same ownership?

Question Title

* 6. The annual gross revenue for your business/organization is:

Question Title

* 7. How are the gross revenues changing for your business/organization?

Question Title

* 8. How are staffing levels changing in your business/organization?

Question Title

* 9. Over the PAST three years, the issues that have posed the greatest challenges to your business/organization include (please check all that apply):

Question Title

* 10. Please share any comments you may have on challenges over the past three years:

Question Title

* 11. Over the NEXT three years, the issues that have posed the greatest challenges to your business/organization include (please check all that apply):

Question Title

* 12. Please share any comments you may have on challenges you expect over the next three years: