*1.As a restaurant or bar owner do you experience equipment breakdown often?(Required.)

Yes

No

*2.On average, how frequently do you experience equipment breakdowns requiring the services of repairmen, including electricians and plumbers?(Required.)

Daily

Weekly

Monthly

Quarterly

Yearly

*3.Which types of equipment are most prone to breakdowns?(Required.)

Refrigeration units

Cooking equipment (ovens, grills, fryers, etc.)

HVAC systems

Dishwashers

Plumbing

Other (please specify)

*4.When equipment breakdown occurs, do you use in-house repair technicians or third-party service providers?(Required.)

In-house maintenance

Third-party

*5.If you use third-party service providers, how quickly does your current equipment repair service provider typically respond to your repair requests?(Required.)

Within 24 hours

Within 48 hours

Within 72 hours

More than 72 hours

*6.How satisfied are you with the response time of your current equipment repair service provider?(Required.)

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

*7.What improvements would you like to see in terms of response time?(Required.)

Within 2 hours

Within 4 hours

Within 8 hours

Within 12 hours

*8.On a scale of 1 to 5, with 1 being extremely easy and 5 being extremely difficult, how would you rate your overall experience in finding technicians for your establishment?(Required.)

1

2

3

4

5

*9.Have you ever had to resort to temporary fixes or workarounds due to the unavailability of technicians?(Required.)

Yes, frequently

Yes, occasionally

No, never

Not applicable (I have not encountered such situations)

*10.Currently, how do you find technicians for your establishment?(Required.)

Word-of-mouth

Online platforms

Local stores

Local TV ads

*11.Do you believe there is a shortage of skilled technicians, including electricians and plumbers, in your area?(Required.)

Yes, there is a significant shortage

Yes, there is a mild shortage

No, there is no shortage

I'm not sure

12.On a scale of 1 to 5, with 1 being less important and 5 being highly important please rate the following factors based on their importance when selecting a repairman for your establishment:

1

2

3

4

5

Availability

1

2

3

4

5

Response time

1

2

3

4

5

Quality of service 

1

2

3

4

5

Dependable service provider

1

2

3

4

5

*13.Have you ever encountered situations where you were unable to find a repair person for a specific type of equipment?(Required.)

Yes, frequently

Yes, occasionally

No, never

Not applicable (I have not encountered such situations)

14.What factors do you consider the most when selecting a repair person for your restaurant equipment?

1

2

3

4

5

Expertise

1

2

3

4

5

Response

1

2

3

4

5

Cost

1

2

3

4

5

Quality

1

2

3

4

5

15.Are there any specific steps or measures you would like to see implemented to improve the availability and accessibility of repair persons for restaurants and bars? Please provide details.