Restaurant Equipment Repair Survey Question Title * 1. As a restaurant or bar owner do you experience equipment breakdown often? Yes No Question Title * 2. On average, how frequently do you experience equipment breakdowns requiring the services of repairmen, including electricians and plumbers? Daily Weekly Monthly Quarterly Yearly Question Title * 3. Which types of equipment are most prone to breakdowns? Refrigeration units Cooking equipment (ovens, grills, fryers, etc.) HVAC systems Dishwashers Plumbing Other (please specify) Question Title * 4. When equipment breakdown occurs, do you use in-house repair technicians or third-party service providers? In-house maintenance Third-party Question Title * 5. If you use third-party service providers, how quickly does your current equipment repair service provider typically respond to your repair requests? Within 24 hours Within 48 hours Within 72 hours More than 72 hours Question Title * 6. How satisfied are you with the response time of your current equipment repair service provider? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Question Title * 7. What improvements would you like to see in terms of response time? Within 2 hours Within 4 hours Within 8 hours Within 12 hours Question Title * 8. On a scale of 1 to 5, with 1 being extremely easy and 5 being extremely difficult, how would you rate your overall experience in finding technicians for your establishment? 1 2 3 4 5 Question Title * 9. Have you ever had to resort to temporary fixes or workarounds due to the unavailability of technicians? Yes, frequently Yes, occasionally No, never Not applicable (I have not encountered such situations) Question Title * 10. Currently, how do you find technicians for your establishment? Word-of-mouth Online platforms Local stores Local TV ads Question Title * 11. Do you believe there is a shortage of skilled technicians, including electricians and plumbers, in your area? Yes, there is a significant shortage Yes, there is a mild shortage No, there is no shortage I'm not sure Question Title * 12. On a scale of 1 to 5, with 1 being less important and 5 being highly important please rate the following factors based on their importance when selecting a repairman for your establishment: 1 2 3 4 5 Availability Availability 1 Availability 2 Availability 3 Availability 4 Availability 5 Response time Response time 1 Response time 2 Response time 3 Response time 4 Response time 5 Quality of service Quality of service 1 Quality of service 2 Quality of service 3 Quality of service 4 Quality of service 5 Dependable service provider Dependable service provider 1 Dependable service provider 2 Dependable service provider 3 Dependable service provider 4 Dependable service provider 5 Question Title * 13. Have you ever encountered situations where you were unable to find a repair person for a specific type of equipment? Yes, frequently Yes, occasionally No, never Not applicable (I have not encountered such situations) Question Title * 14. What factors do you consider the most when selecting a repair person for your restaurant equipment? 1 2 3 4 5 Expertise Expertise 1 Expertise 2 Expertise 3 Expertise 4 Expertise 5 Response Response 1 Response 2 Response 3 Response 4 Response 5 Cost Cost 1 Cost 2 Cost 3 Cost 4 Cost 5 Quality Quality 1 Quality 2 Quality 3 Quality 4 Quality 5 Question Title * 15. Are there any specific steps or measures you would like to see implemented to improve the availability and accessibility of repair persons for restaurants and bars? Please provide details. Done