2022-2023 Customer Service Satisfaction Survey Question Title * 1. Please select the customer service representative that responded to your needs today: Charity Furr Dennis Lewis Donna Lalley Frank Hobbs Jaborah Edwards Jay Sellers Joey Nesbitt Lora Moore Luke Orser-Schwalm Michele Schwartz Olivia Cummings Tarenna Jackson Tina Santiago Perez Unknown Other (please specify) Question Title * 2. What was the reason for your visit or phone call today? (Select one or more) Make Payment Set up payment arrangement Set up account Close account Transfer account Leak adjustment Account review Update contact information Service disconnected for non-payment Report service outage Other (please specify) For the following five questions, please indicate the level of your satisfaction regarding your interaction with the staff member selected above: Question Title * 3. How would you rate your overall experience today? Excellent Satisfactory Adequate Dissatisfied Needs improvement Question Title * 4. How would you rate the speed at which your need was taken care of once you reached the representative? (Please do not consider your overall wait time as that is generally not controllable by the individual representative.) Extremely quick Very quick Somewhat quick Very slow Extremely slow Question Title * 5. How knowledgeable did our customer service representative seem to you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable Question Title * 6. How interested in your complete satisfaction did the representative seem to be? Extremely interested Very interested Somewhat interested Not so interested Not at all interested Question Title * 7. How likely would you be to approach this representative with your needs in the future? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Question Title * 8. Are there any additional comments you would like to add to improve our customer experience? Question Title * 9. Please provide your account number, if available: Question Title * 10. Please provide your contact information if you would like followup. Name Company Address Address 2 City/Town State/Province -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP/Postal Code Country Email Address Phone Number Thanks for taking the time to respond to our survey. We hope that your experience was a pleasant one. If not, I hope that we can find meaningful ways to improve before we have an opportunity to serve you again. Done