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* 1. How long have you been a customer of the BGJWSC?

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* 2. Overall, how satisfied or dissatisfied are you with your water and/or sewer service?

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* 3. How likely would you be to use our services if you had other options?

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* 4. How responsive have we been to your questions or concerns about our services?

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* 5. How would you rate the knowledge of our customer service representative(s)?

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* 6. How often do you have to wait on hold when calling customer service at the BGJWSC?

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* 7. How do you prefer to pay your water bill?

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* 8. Would you prefer paperless billing over receiving a statement?

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* 9. Which of the following words would you use to describe our products? Select all that apply.

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* 10. Overall, how would you rate the quality of your customer service experience?

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* 11. Where do you generally hear information regarding the BGJWSC?

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* 12. Were you aware that you can sign up to receive emergency notifications by text, email or phone call when there's a service outage?

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* 13. Do you have any other comments, questions, or concerns?

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* 14. If you would like us to follow up with you, please leave your name, phone number, mailing address and or email address. Please allow 5-7 business days for a response.

Please visit our website at http://www.bgjwsc.org/subscribe-to-updates/ if you would like to receive notifications when there is an emergency that affects your service.
Thank you very much for taking the time to complete our survey. We hope to incorporate the results to improve our service to you in a meaningful way.  If you have any questions or concerns regarding this survey, please contact Jay Sellers at 912-261-7123 or jsellers@bgjwsc.org.

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