BPL Licensing Survey Question Title * 1. How would you rate your overall experience with the Department of Licensing and Regulatory Affairs? Excellent Good Average Fair Poor Question Title * 2. The Department of Licensing and Regulatory Affairs is committed to be a customer-driven organization. On a scale of 1-10, with 1 being the lowest and 10 being highest, please rate the following regarding your experience with LARA: 1 2 3 4 5 6 7 8 9 10 Timeliness Timeliness 1 Timeliness 2 Timeliness 3 Timeliness 4 Timeliness 5 Timeliness 6 Timeliness 7 Timeliness 8 Timeliness 9 Timeliness 10 Friendliness Friendliness 1 Friendliness 2 Friendliness 3 Friendliness 4 Friendliness 5 Friendliness 6 Friendliness 7 Friendliness 8 Friendliness 9 Friendliness 10 Low Cost Low Cost 1 Low Cost 2 Low Cost 3 Low Cost 4 Low Cost 5 Low Cost 6 Low Cost 7 Low Cost 8 Low Cost 9 Low Cost 10 Availability & Accessibility of LARA Staff Availability & Accessibility of LARA Staff 1 Availability & Accessibility of LARA Staff 2 Availability & Accessibility of LARA Staff 3 Availability & Accessibility of LARA Staff 4 Availability & Accessibility of LARA Staff 5 Availability & Accessibility of LARA Staff 6 Availability & Accessibility of LARA Staff 7 Availability & Accessibility of LARA Staff 8 Availability & Accessibility of LARA Staff 9 Availability & Accessibility of LARA Staff 10 Simple, Efficient Process Simple, Efficient Process 1 Simple, Efficient Process 2 Simple, Efficient Process 3 Simple, Efficient Process 4 Simple, Efficient Process 5 Simple, Efficient Process 6 Simple, Efficient Process 7 Simple, Efficient Process 8 Simple, Efficient Process 9 Simple, Efficient Process 10 Helpful Helpful 1 Helpful 2 Helpful 3 Helpful 4 Helpful 5 Helpful 6 Helpful 7 Helpful 8 Helpful 9 Helpful 10 Open, Understandable Process Open, Understandable Process 1 Open, Understandable Process 2 Open, Understandable Process 3 Open, Understandable Process 4 Open, Understandable Process 5 Open, Understandable Process 6 Open, Understandable Process 7 Open, Understandable Process 8 Open, Understandable Process 9 Open, Understandable Process 10 Fair Fair 1 Fair 2 Fair 3 Fair 4 Fair 5 Fair 6 Fair 7 Fair 8 Fair 9 Fair 10 Question Title * 3. If your experience with LARA was renewing or getting your first license, did that take shorter than expected, longer than expected or about what you expected? Shorter than expected Longer than expected About what you expected Question Title * 4. Did you apply for your license online? Yes No Question Title * 5. If yes, how would you describe your experience with the online system? Excellent Good Average Fair Poor Question Title * 6. If you contacted the LARA staff with a question via phone or email, how fast were they able to come up with a satisfactory response? Immediately (within minutes of your request) Same day Next day More Than Two days Never received an adequate response Question Title * 7. Please select which occupation or profession you were contacting us in regards to: Accounting Acupuncture Appraiser Architect Athletic Trainer Audiologist Barber Chiropractor Collection Agency Cosmetology Dentist Forester Hearing Aid Dealer Landscape Architect Marriage & Family Therapist Massage Therapy Medical Doctor Nursing Nursing Home Administrator Occupational Therapist Optometrist Osteopathic Physician Personnel Agency Pharmacy Physical Therapist Physician's Assistant Podiatrist Professional Counselor Professional Engineer Professional Surveyor Psychologist Real Estate Residential Builder Respiratory Therapist Sanitarian Social Worker Speech-Language Pathology Veterinarian Question Title * 8. Finally, if you have any suggestions/comments please provide them here: Question Title * 9. If you would like to be contacted regarding this matter, please provide us with: Full name Phone number Email address Done
