* 1. How would you rate your overall experience with the Department of Licensing and Regulatory Affairs?

* 2. The Department of Licensing and Regulatory Affairs is committed to be a customer-driven organization. On a scale of 1-10, with 1 being the lowest and 10 being highest, please rate the following regarding your experience with LARA:

  1 2 3 4 5 6 7 8 9 10
Timeliness
Friendliness
Low Cost
Availability & Accessibility of LARA Staff
Simple, Efficient Process
Helpful
Open, Understandable Process
Fair

* 3. If your experience with LARA was renewing or getting your first license, did that take shorter than expected, longer than expected or about what you expected?

* 4. Did you apply for your license online?

* 5. If yes, how would you describe your experience with the online system?

* 6. If you contacted the LARA staff with a question via phone or email, how fast were they able to come up with a satisfactory response?

* 8. Finally, if you have any suggestions/comments please provide them here:

* 9. If you would like to be contacted regarding this matter, please provide us with:

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