* 1. Staff are friendly and helpful when I call the office?

* 2. Staff are friendly and helpful when I check in?

* 3. Do you understand your rights, fees, and attendance policy?

* 4. The waiting room is comfortable, clean, and organized?

* 5. Are you confident that information about you and your family is kept confidential?

* 6. Do you have any other comments, questions, or concerns?

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