Service Survey

The Bensenville Fire Protection District takes great pride in the service we provide to the community and we are constantly seeking ways to improve our performance. To assist us, we ask that you evaluate our level of service by completing this short survey.


* 1. Please indicate where you were serviced in Bensenville.

* 2. What best describes your business or interest in Bensenville?

* 3. Which of the following best describes the type of service you received?

* 4. To help us improve our services, please answer the following questions below.

  Unsatisfactory Poor Satisfactory Very Good Excellent
Professionalism/appearance of personnel was:
Personnel arrived in a timely manner:
Personnel had knowledge in dealing with your situation:
Personnel answered your questions and kept you informed:
Personnel were courteous and helpful
Overall service received form the Fire District was:

* 5. Did we provide referrals or information to meet your needs?

* 6. In order to dedicate time, energy and resources on services desired by our customers; please rank our services provided in order of importance to you the customer? (one being the most important, eight being the least important to you)

* 7. Please check the top five expectations of the Bensenville Fire Protection District in providing quality services to our community.

* 8. What areas of perceived weaknesses, if any, concern you about the Bensenville Fire Protection District emergency services system including Paramedic services?

* 9. What do you perceive as the operational strengths of the Bensenville Fire Protection District?

* 10. Would you like to see additional services offered to the community by the Bensenville Fire Protection District? If yes; please list.

* 11. If the Bensenville Fire Protection District hosts on on-site strategic planning session; would you like to participate in the event?

* 12. If you answered yes to the previous question or would like to discuss this survey; please provide your contact information in the box below.

* 13. Would you like to add any comments concerning the Bensenville Fire Protection District? Thank you for participating in our survey to better serve you!

* 14. If you would like to talk to Deputy Administrator Delvalle about the services you received, please fill out the information below along with question 14 .  If you feel that any level of the service we provided was less than satisfactory, it would be very beneficial for us to contact you.  We are also interested in hearing about our successes.  The method of contact you most prefer is:

* 15. Optional