2024 - Contact Centre Best Practice Research Survey

Welcome

Welcome! This survey is for those working as Senior Leader in Australia’s contact centre industry. You may be a Contact Centre Manager, Operations Manager, Head of Contact Centre, GM or similar.

Whether your contact centre is just one part of a larger organisation (e.g an energy company, bank) or your contact centre is standalone (e.g. a BPO) we are keen to hear from you and the unique challenges that you are currently facing.

A couple of quick things to note:

We expect this survey to take 30-40 minutes to complete. Some sections and questions you will skip depending on your answers.
The progress bar on the survey is generally inaccurate (based on the above point). You'll like finish the survey before reaching the final question number.
To thank you for your time, we will send you a $50 gift voucher for completing the survey.

All data collected in this survey will main confidential and not be shared with anyone. Our privacy policy can be found out: https://www.smaart.com.au/privacy-policy