byteSMART Strategies Market Survey - Micro-businesses and non-profits

What sort of technical issues are you facing in your operation? Select as many as apply:

Question Title

* 1. What sort of technical issues are you facing in your operation? Select as many as apply:

Regular or recurring challenges in equipment operation or constant failures of one particular piece?

Hardware operation (use knowledge missing)?

Hardware selection?

Software selection?

Software operation (use knowledge missing)?

Technical systems failures (can't connect two pieces of software, or hardware won't connect)?

Additional Notes (please specify)

How are you typically solving these kinds of problems in your operation?

Question Title

* 2. How are you typically solving these kinds of problems in your operation?

Call Tech Support or use their Chat function online

Call knowledgeable family member or friend

Call the manufacturer

Call or visit the merchant that sold it to you

Buy an extended warranty with technical support and use it

Learn about the issue and try to solve it myself

Other options we haven't listed (please specify):

Do you consider getting training for yourself/yourselves to help with technical issues?

Question Title

* 3. Do you consider getting training for yourself/yourselves to help with technical issues?

Yes

If you answered NO to question #3, why not? Check all that apply:

Question Title

* 4. If you answered NO to question #3, why not? Check all that apply:

Costs too much

Takes too much time

Can't find appropriate training for the answers I need

Uncomfortable seeking training in this area

Would rather pay for this service than take my focus off my core business offerings

Other things you'd like to tell us about this (please specify):

If you answered Yes to #3, where do you prefer to get your training? Select all that apply:

Question Title

* 5. If you answered Yes to #3, where do you prefer to get your training? Select all that apply:

Online with Coursera, Lynda.com, et al?

In classes or webinars offered by your community college?

In classes, workshops or webinars offered by vendors of technology?

In classes, workshops or webinars offered by manufacturers of technology?

In training offered by your business or commodity organization (ie. Chamber of Commerce or Producers or Mfrs organization)?

In classes, webinars or workshops offered by independent trainers or instructors?

One-on-one private training

Thank you for your help with our questions!

To book your free half hour Skype or telephone consultation, please enter your name and email address below:

Question Title

* 6. Thank you for your help with our questions!

To book your free half hour Skype or telephone consultation, please enter your name and email address below:

Name

Question Title

* 1. What sort of technical issues are you facing in your operation? Select as many as apply:

Question Title

* 2. How are you typically solving these kinds of problems in your operation?

Question Title

* 3. Do you consider getting training for yourself/yourselves to help with technical issues?

Question Title

* 4. If you answered NO to question #3, why not? Check all that apply:

Question Title

* 5. If you answered Yes to #3, where do you prefer to get your training? Select all that apply:

Question Title

* 6. Thank you for your help with our questions! To book your free half hour Skype or telephone consultation, please enter your name and email address below:

* 6. Thank you for your help with our questions!

To book your free half hour Skype or telephone consultation, please enter your name and email address below: