* 1. Do our service and process offerings meet your needs?

* 2. What additional services or processes would you like us to offer in the future?

* 3. Do we accommodate the volume of work you require?

* 4. Your company normally has turnaround expectations and requests of?

* 5. Are your parts consistently returned in a condition that meets your expectations?

* 6. What changes, if any, would improve your experience with Rochester Steel?

* 7. Do our customer service representatives consistently answer your questions with speed and courtesy?

* 8. What percentage of your heat treating is performed by Rochester Steel?

* 9. Please describe the type of technical assistance you require from us:

* 10. Which quality standards will you need suppliers to meet or maintain in the next 2 years?
Check all that apply

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