IT Customer Satisfaction Survey Question Title * 1. What Department are you in? Animal Services City Attorney City Manager's Office/Executive Services City Secretary Code Enforcement Communications & Marketing Community Development Community Services Coulter Field Development Services Economic Development Engineering Environmental Compliance Facility Services Fire & EMS Fiscal Services Fleet Services Human Resources Information Technology Library Services Municipal Court Parks & Recreation Police Services Purchasing Risk Management Solid Waste Streets & Drainage Traffic Operations Warehouse Wastewater Treatment & Compliance Water Production & Field Operations Youth Services BTU Administration BTU Business BTU Customer Operations BTU Distribution BTU Engineering BTU Finance BTU Production BTU QSE BTU Risk & Planning BTU Transmission BTU Warehouse Other (please specify) Question Title * 2. How helpful was our team in helping you with your technology issue? Quite Helpful Moderately Helpful Slightly Helpful Not at all Helpful Question Title * 3. How knowledgeable did our team member(s) seem to you? Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 4. How well did our team member explain your problem / issue / resolution? Extremely clear Somewhat clear Moderately clear Slightly clear Not at all clear I really didn't care to know; just fixed Question Title * 5. Would you say that our team solved your problem or answered your question quickly, slowly, or neither? Quite quickly Somewhat quickly Neither quickly nor slowly Somewhat slowly Quite slowly Question Title * 6. Did our team member take the time to understand the problem or issue? Yes No Not Sure Question Title * 7. Who was the team member who helped you? (Select one or more as needed) James Eckols Kathryn "Kat" Ellis Leann Jones Liz Buckley Quinton Samuels II Vanessa Miller Rather Not Say Not sure Other (please specify) Question Title * 8. Overall, are you satisfied with our service, dissatisfied with it, or neither satisfied nor dissatisfied with it? Quite satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Quite dissatisfied Question Title * 9. What changes can you suggest that would most improve our service? Question Title * 10. Do you have any other comments, questions, or concerns? Done