Skip to content

2022 NSBAIDRD Customer Service Survey

Please answer the following questions so that the NSBAIDRD can improve its service to our stakeholders. There is an opportunity at the end for you to enter your contact information if you would like someone to respond to your concerns directly. Thank you for your time.
1.How satisfied are you with NSBAIDRD staff, including staff courtesy, friendliness, and knowledgeability?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
2.How satisfied are you with NSBAIDRD communications, including access to a live person, return call timeliness, letters, and electronic mail?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
3.How satisfied are you with the NSBAIDRD website, including content and information, ease of use of the site and mobile access to the site?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
4.How satisfied are you with the NSBAIDRD complaint handling process, including whether it is easy to file a complaint and whether responses are timely?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
5.How satisfied are you with the NSBAIDRD’s ability to timely serve you, including processing of applications, renewals and responding to inquiries?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
6.How satisfied are you with the NSBAIDRD's printed or electronic information and communications, such as the newsletter, direct emails, brochures, and social media?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
7.How do you prefer to receive board news and information (check all the apply)?
8.Please rate your overall satisfaction with the NSBAIDRD.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
9.Do you have any other comments or suggestions for the agency?
10.What category best describes you?
11.If you would like us to contact you directly, please provide your name and best way to reach you.