Annual Facilities Management Satisfaction Survey Question Title * 1. How many times in the past year did you contact Facilities Management [FM] with a request for maintenance, repair, or renovation work to be performed? I did not contact FM 1-5 6-10 10-15 15+ I did not contact FM 1-5 6-10 10-15 15+ Question Title * 2. When you determined the need for maintenance, repair or renovation work; how difficult was it to initiate your request? Not at all Difficult A little Difficult Somewhat Difficult Very Difficult Extermemly Difficult I did not initate a request Not at all Difficult A little Difficult Somewhat Difficult Very Difficult Extermemly Difficult I did not initate a request Other (please specify) Question Title * 3. What method did you most often use to submit your request for service? Famis Self-Serve Phone Call E-Mail Message Other Famis Self-Serve Phone Call E-Mail Message Other Other (please specify) Question Title * 4. How well did we provide you with information about the requested service while it was being performed? Excellent Good Fair Poor None Required Excellent Good Fair Poor None Required Question Title * 5. How satisfied are you with the timeliness of work that was performed by FM? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 6. How would you rate the general quality of the work that was completed by FM? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 7. How courteous and helpful were the FM personnel who provided you service during the past year? Extremely Good Fair Poor Very Poor No Contact Extremely Good Fair Poor Very Poor No Contact Other (please specify) Question Title * 8. How satisfied are you with the quality of the custodial work provided in your work area? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 9. How satisfied are you with the overall maintenance of your building? Extremely Satisfied Very Satisfied Satisifed Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisifed Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 10. How satisfied are you with FM's Work Control in terms of being responsive to your problem? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Question Title * 11. How satisfied are you with the overall quality of the grounds keeping at SHSU this past year? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Question Title * 12. How satisfied are you with the overall condition and appearance of SHSU's Facilities? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 13. How often has your daily work routine been disturbed by maintenance, construction, or grounds activities during the past year? None 1-3 times 4-6 times 7-10 times 11+ times None 1-3 times 4-6 times 7-10 times 11+ times Other (please specify) Question Title * 14. How satisfied are you with the information you receive about the scheduling, progress and/or impact of construction projects occurring on campus? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Question Title * 15. How often did you use FAMIS Self Service during this past year to submit requests for service or get information about work? Did not use 1-4 times 5-10 times 11-24 times 25+ Did not use 1-4 times 5-10 times 11-24 times 25+ Question Title * 16. How user friendly is our Famis Self Service software? Extremely Easy Very Easy Average Difficult Very Difficult Extremely Difficult Extremely Easy Very Easy Average Difficult Very Difficult Extremely Difficult Question Title * 17. How Satisfied are you with the Famis Self Service Online Billing Summary and the information it provides? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Unware of this billing feature Never Accessed it Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Unware of this billing feature Never Accessed it Other (please specify) Question Title * 18. How often have you visited the FM web page in the past year? Did not visit 1-4 times 5-10 times 11-24 times 25+ Did not visit 1-4 times 5-10 times 11-24 times 25+ Question Title * 19. Overall how satisfied are you with the usefulness of the FM web page? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Question Title * 20. Overall how satisfied are you with your experience with FM this past year? Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Extremely Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied Extremely Dissatisfied Other (please specify) Done