* 1. How many times in the past year did you contact Facilities Management [FM] with a request for maintenance, repair, or renovation work to be performed?

* 2. When you determined the need for maintenance, repair or renovation work; how difficult was it to initiate your request?

* 3. What method did you most often use to submit your request for service?

* 4. How well did we provide you with information about the requested service while it was being performed?

* 5. How satisfied are you with the timeliness of work that was performed by FM?

* 6. How would you rate the general quality of the work that was completed by FM?

* 7. How courteous and helpful were the FM personnel who provided you service during the past year?

* 8. How satisfied are you with the quality of the custodial work provided in your work area?

* 9. How satisfied are you with the overall maintenance of your building?

* 10. How satisfied are you with FM's Work Control in terms of being responsive to your problem?

* 11. How satisfied are you with the overall quality of the grounds keeping at SHSU this past year?

* 12. How satisfied are you with the overall condition and appearance of SHSU's Facilities?

* 13. How often has your daily work routine been disturbed by maintenance, construction, or grounds activities during the past year?

* 14. How satisfied are you with the information you receive about the scheduling, progress and/or impact of construction projects occurring on campus?

* 15. How often did you use FAMIS Self Service during this past year to submit requests for service or get information about work?

* 16. How user friendly is our Famis Self Service software?

* 17. How Satisfied are you with the Famis Self Service Online Billing Summary and the information it provides?

* 18. How often have you visited the FM web page in the past year?

* 19. Overall how satisfied are you with the usefulness of the FM web page?

* 20. Overall how satisfied are you with your experience with FM this past year?

T