Bensenville Community Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes. 

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact survey@benlib.org or call 630-766-4642.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!

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* 1. Do you have a Bensenville Community Public Library card?

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* 2. If you do not have a Bensenville Community Public Library card or do not use the library, please indicate the reason below.  (Check all that apply.)

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* 3. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 4. How often do you use the Bensenville Community Public Library?

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* 5. What would make it easier for you to use the library?

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* 6. How satisfied are you with the Bensenville Community Public Library overall?

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* 7. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Selection in the library's collections
Ease of access to library collections
Library facility
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and interests are represented in the library's collections
How well my culture and interests are represented in the library's events

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* 8. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

  Very valuable Valuable Neutral Slightly valuable Not valuable at all Not aware this was available at the library
Physical materials to check out
Digital materials to download
Use of a computer or printer
Get help from staff
Use WiFi
Make copies or send a fax
Attend a program
To read
To work or study
Use of a meeting room
Use of a study room
Use a research database
Utilize passport services

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* 10. What programs, services, or collections could the library add that would be valuable to you and your family? 

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* 11. Where do you learn about what is going on at the library?

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* 12. Where are other places that you get news about the community?

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* 13. We are thinking about where to focus our resources over the next several years.  Please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
Print Books
Magazines/Newspapers
Audiovisuals (DVDs or CDs)
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Kanopy, Libby/Overdrive, etc.)
Increasing outreach and partnerships with community organizations
Programs for seniors (age 60+)
Programs for adults (age 30-59)
Programs for young adults (age 19-29)
Programs for teens (age 12-18)
Programs for children (age 6-11)
Programs for pre-K children (birth to age 5)
Virtual programming/events (like through Zoom or social media)
Technology for use in the library
Technology support (computer classes, WiFi access, one-on-one tech support)
Continue to develop a Library of Things collection (with items like telescopes, musical instruments, sewing machines, etc.)
Curbside pickup services
Remote locker materials pickup (outside the library or in another community accessible location)
Library website able to be translated into world languages
Expanded world language collections (if so, please indicate which languages in the "other" box below)
Expanded research databases (if so, please indicate which ones in the "other" box below)

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* 14. Besides your home, where do you spend time in the community?

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* 15. What program topics would you like to see the library offer? (Check all that apply.)

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* 16. What community needs are you aware of and how can the library help address these needs?

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* 17. What is your age?  (Optional)

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* 18. Do you have children 18 or under living in your home?  (Optional)

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* 19. What languages are spoken in your home?  Please check all that apply.  (Optional)

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* 20. How long have you lived in Bensenville?

If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact survey@benlib.org or call 630-766-4642. 

Thank you for your responses.

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