Blount County Public Library Patron Survey 2018

The Blount County Public Library (BCPL) is very interested in your feedback. Your input will help the library implement services that best meet community needs. Please take a few minutes to complete this online survey. Thank you for helping the BCPL Team create a library for you.

* 1. Thinking about the Blount County Public Library, what is the first thing that comes to your mind?

* 2. What do you value most about the library? (Check up to three.)

* 3. In the past 3 months, did you visit the library in person?

* 4. If yes, approximately how many times? (Enter a whole number.)

* 5. In the past 3 months, did you use the library's online services from home or work?

* 6. If yes, approximately how many times? (Enter a whole number.)

* 7. How important are each of the following library services to you?

  Very important Important Somewhat Important Not important Don't know/Not Applicable
Free programs and lectures (music, plays, Appalachian Study Series, etc.)
Access to professional library staff
Community meeting spaces
Technology access (computers, equipment, printer and support staff)
Internet access
Reading areas
Collaborative work spaces
Teen programs and resources
Genealogy services, programs and services
Online services (website, catalog, research databases, etc.)
Children's programs and resources
Online databases and other resources
Online classes (Gale courses, lynda.com, Learning Express)
Face-to-face training
Overall, how important is the library to you and your family?

* 8. How would you rate each of the following library services?

  Excellent Good Fair Poor Don't know/Not Applicable
Free programs and lectures (music, plays, Appalachian Study Series, etc.)
Access to professional library staff
Community meeting spaces
Technology access (computers, equipment, printer and support staff)
Internet access
Reading areas
Collaborative work spaces
Teen programs and resources
Genealogy services, programs and services
Online services (website, catalog, research databases, etc.)
Children's programs and resources
Online databases and other resources
Online classes (Gale courses, lynda.com, Learning Express)
Face-to-face training
Overall, how would you rate the library's services to you and your family?

* 9. What are your main reasons for visiting the library? (Check all that apply.)

* 10. What materials do you like to check out from the library? (Check all that apply.)

* 11. In the past 30 days, what was your best experience in the library?

* 12. In the past 30 days, what was your least satisfying experience at the library?

* 13. What suggestions do you have for the library to improve its programs and services?

* 14. How do you find out about library events and resources? (Check all that apply.)

* 15. Do you have access to high-speed internet access where you live?

* 16. How old are you?

* 17. Do you have children under the age of 18 living in your household?

* 18. If yes to question 18. are any of them 12 years or younger?

* 19. If yes to question 18, are any of them between 13 and 17 years of age?

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