Bath Community Hospital
2021 Community Health Needs Assessment Survey

Thank you for taking the time to share your input on community health needs. Your submissions are confidential. Only our consultants (Eide Bailly) see individual responses and then share summarized information with us.

Question Title

* 1. I live and/or work in Highland County, Bath County, Alleghany County, or Covington.

Yes

Question Title

* 2. How would you rate the general health of people in your community? Community is defined as the three-county region (Bath, Highland, Alleghany) and includes Covington.

Very Healthy

Healthy

Somewhat Healthy

Unhealthy

Very Unhealthy

Question Title

* 3. Please rate each of these as one of the following:

Major problem in the community

Moderate problem

Minor problem

Not a problem at all

N/A (not applicable)

	Major problem	Moderate problem	Minor problem	Not a problem at all	N/A
Dementia / Alzheimer's Disease	Dementia / Alzheimer's Disease Major problem	Dementia / Alzheimer's Disease Moderate problem	Dementia / Alzheimer's Disease Minor problem	Dementia / Alzheimer's Disease Not a problem at all	Dementia / Alzheimer's Disease N/A
Oral health / dental care	Oral health / dental care Major problem	Oral health / dental care Moderate problem	Oral health / dental care Minor problem	Oral health / dental care Not a problem at all	Oral health / dental care N/A
Access to health care services	Access to health care services Major problem	Access to health care services Moderate problem	Access to health care services Minor problem	Access to health care services Not a problem at all	Access to health care services N/A
Hearing and vision conditions	Hearing and vision conditions Major problem	Hearing and vision conditions Moderate problem	Hearing and vision conditions Minor problem	Hearing and vision conditions Not a problem at all	Hearing and vision conditions N/A
Infant and child health	Infant and child health Major problem	Infant and child health Moderate problem	Infant and child health Minor problem	Infant and child health Not a problem at all	Infant and child health N/A
Family planning	Family planning Major problem	Family planning Moderate problem	Family planning Minor problem	Family planning Not a problem at all	Family planning N/A
Cancer	Cancer Major problem	Cancer Moderate problem	Cancer Minor problem	Cancer Not a problem at all	Cancer N/A
Nutrition, physical activity, and weight	Nutrition, physical activity, and weight Major problem	Nutrition, physical activity, and weight Moderate problem	Nutrition, physical activity, and weight Minor problem	Nutrition, physical activity, and weight Not a problem at all	Nutrition, physical activity, and weight N/A
Injury and violence	Injury and violence Major problem	Injury and violence Moderate problem	Injury and violence Minor problem	Injury and violence Not a problem at all	Injury and violence N/A
HIV/AIDS	HIV/AIDS Major problem	HIV/AIDS Moderate problem	HIV/AIDS Minor problem	HIV/AIDS Not a problem at all	HIV/AIDS N/A
Arthritis / Osteoporosis / Back conditions	Arthritis / Osteoporosis / Back conditions Major problem	Arthritis / Osteoporosis / Back conditions Moderate problem	Arthritis / Osteoporosis / Back conditions Minor problem	Arthritis / Osteoporosis / Back conditions Not a problem at all	Arthritis / Osteoporosis / Back conditions N/A
Sexually transmitted diseases	Sexually transmitted diseases Major problem	Sexually transmitted diseases Moderate problem	Sexually transmitted diseases Minor problem	Sexually transmitted diseases Not a problem at all	Sexually transmitted diseases N/A
Diabetes	Diabetes Major problem	Diabetes Moderate problem	Diabetes Minor problem	Diabetes Not a problem at all	Diabetes N/A
Immunization and infectious diseases (COVID included)	Immunization and infectious diseases (COVID included) Major problem	Immunization and infectious diseases (COVID included) Moderate problem	Immunization and infectious diseases (COVID included) Minor problem	Immunization and infectious diseases (COVID included) Not a problem at all	Immunization and infectious diseases (COVID included) N/A
Mental Health	Mental Health Major problem	Mental Health Moderate problem	Mental Health Minor problem	Mental Health Not a problem at all	Mental Health N/A
Substance abuse	Substance abuse Major problem	Substance abuse Moderate problem	Substance abuse Minor problem	Substance abuse Not a problem at all	Substance abuse N/A
Heart disease and stroke	Heart disease and stroke Major problem	Heart disease and stroke Moderate problem	Heart disease and stroke Minor problem	Heart disease and stroke Not a problem at all	Heart disease and stroke N/A
Tobacco use	Tobacco use Major problem	Tobacco use Moderate problem	Tobacco use Minor problem	Tobacco use Not a problem at all	Tobacco use N/A
Kidney disease	Kidney disease Major problem	Kidney disease Moderate problem	Kidney disease Minor problem	Kidney disease Not a problem at all	Kidney disease N/A
Respiratory diseases	Respiratory diseases Major problem	Respiratory diseases Moderate problem	Respiratory diseases Minor problem	Respiratory diseases Not a problem at all	Respiratory diseases N/A

Question Title

* 4. The following services are available at Bath Community Hospital. Please rate the overall quality for each service. If you haven't used a service and don't know how to rate it, please answer N/A.

Excellent

Good

Fair

Poor

N/A (not applicable)

	Excellent	Good	Fair	Poor	N/A
Emergency department	Emergency department Excellent	Emergency department Good	Emergency department Fair	Emergency department Poor	Emergency department N/A
Bath Community Physicians Group	Bath Community Physicians Group Excellent	Bath Community Physicians Group Good	Bath Community Physicians Group Fair	Bath Community Physicians Group Poor	Bath Community Physicians Group N/A
Pharmacy	Pharmacy Excellent	Pharmacy Good	Pharmacy Fair	Pharmacy Poor	Pharmacy N/A
Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy)	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) Excellent	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) Good	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) Fair	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) Poor	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) N/A
Wellness Center	Wellness Center Excellent	Wellness Center Good	Wellness Center Fair	Wellness Center Poor	Wellness Center N/A
Surgery	Surgery Excellent	Surgery Good	Surgery Fair	Surgery Poor	Surgery N/A
Ambulatory nurse clinic (wound care, IV infusion, injection, etc.)	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) Excellent	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) Good	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) Fair	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) Poor	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) N/A
Behavioral health services	Behavioral health services Excellent	Behavioral health services Good	Behavioral health services Fair	Behavioral health services Poor	Behavioral health services N/A
Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.)	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) Excellent	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) Good	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) Fair	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) Poor	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) N/A
Swing bed rehabilitation	Swing bed rehabilitation Excellent	Swing bed rehabilitation Good	Swing bed rehabilitation Fair	Swing bed rehabilitation Poor	Swing bed rehabilitation N/A
Respite Care	Respite Care Excellent	Respite Care Good	Respite Care Fair	Respite Care Poor	Respite Care N/A

Question Title

* 5. How would you rate your knowledge of the health services (listed in previous question) that are available at Bath Community Hospital?

Excellent

Good

Fair

Poor

Question Title

* 6. Please select what you feel are the three (3) most important factors for a health community

Access to healthcare services

Good jobs / healthy economy

Strong family values

Good schools

Healthy behavior and lifestyle

Affordable housing

Low crime / safe neighborhoods

Clean environment

Availability of healthy food choices

Access to public transportation

Good sidewalks / paths for walking

Availability of childcare

Community involvement

Availability of exercise facilities

Arts and cultural events

Parks and recreation

Low death and disease rates

Tolerance for diversity

Affordable health care

Education on health issues

Low level of domestic violence

Question Title

* 7. Overall, how would you rate your physical health?

Very Healthy

Healthy

Somewhat Healthy

Unhealthy

Very Unhealthy

Question Title

* 8. Overall, how would you rate your mental health?

Very Healthy

Healthy

Somewhat Healthy

Unhealthy

Very Unhealthy

Question Title

* 9. Preventative testing and services help to prolong lifespan and can lead to early detection of serious health problems. Which of the following services have you used in the past year? Select all that apply.

Routine health check-up

Vaccines (flu shot)

Routine blood pressure check

Cholesterol check

Mammography

Pap smear

Colonoscopy

Prostate (PSA)

Children's check-up / well baby

Family planning

Other preventative test or service

None

Question Title

* 10. Thinking about the hospital you use most frequently, what are the three (3) most important reasons for selecting that hospital? Select three that apply.

Cost of care

Hospital's reputation for quality

Required by insurance plan

Closest to home

Prior experience with hospital

VA / military requirement

Closest to work

Recommended by family / friends

Emergency

Referred by physician

Other (please specify)

Question Title

* 11. If you have seen a primary health care provider (family physician, physician assistant or nurse practitioner) for health care services, where was that primary health care provider located? Please select only one.

Hot Springs

Highland County

Lexington

Staunton

Covington

Millboro

Low Moor

Roanoke

Salem

Clifton Forge

Not applicable. I / we have not seen a primary care provider.

Other (please specify)

Question Title

* 12. Why did you select that particular primary care provider? Select ALL that apply.

Appointment availability

Length of waiting room time

Required by insurance plan

Clinic's reputation for quality

Prior experience with clinic

VA / military requirement

Closest to home

Recommended by family / friends

Cost of care

Referred by physician / provider

Provider's reputation for quality

Other (please specify)

Question Title

* 13. If you routinely seek primary health care at a provider other than Bath Community Hospital (and clinics), why? Select ALL that apply.

Appointment availability

Closest to home

Quality of equipment

Quality of staff

Required by insurance plan

More privacy

Closest to work

VA / military requirement

Prior relationship with another health care provider

Service not offered by Bath Community Hospital

Not applicable. We use BCH services.

Other (please specify)

Question Title

* 14. In the last year, was there a time you needed mental health counseling but could not get it?

Yes

No (if no, skip to question 16)

Question Title

* 15. If you answered "yes" to the previous question, why weren't you able to get mental health counseling? Please select ALL that apply.

I didn't have insurance which covers mental health services

I couldn't afford to pay my co-pay / deductible

I didn't have any way to get to the appointment

I didn't know how to find a counselor

Counselor did not take my insurance / Medicaid

Fear

Embarrassment

Too long to wait for an appointment

Confidentiality concerns

Other (please specify)

Question Title

* 16. Thinking about the mental health counseling services you use most frequently, what are the three (3) most important reasons for selecting that mental health provider? Select three (3) that apply.

Cost of care

Provider's reputation for quality

Required by insurance plan

Closest to home

Prior experience with provider

VA / military requirement

Closest to work

Recommended by family / friends

Emergency

Referred by physician

Confidentiality

N/A. I have not received mental health counseling.

Other (please specify)

Question Title

* 17. In your opinion, what would improve your community's access to health care? Please select ALL that apply.

More health education services

Improved quality of care

Outpatient services expanded hours

Online clinic visits / telemedicine

Expanded clinic hours (to include evening and weekend appointments)

More specialist providers

Transportation assistance

More primary care providers

Chronic illness assistance

Cultural sensitivity

Interpreter services

Other (please specify)

Question Title

* 18. How can Bath Community Hospital better meet your healthcare needs?

Question Title

* 19. Please check "yes" if you are aware of this BCH service. Please check "no" if you are not aware of it.

	Yes	No
Respite Care	Respite Care Yes	Respite Care No
Swing bed rehabilitation	Swing bed rehabilitation Yes	Swing bed rehabilitation No
Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.)	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) Yes	Diagnostic services (X-ray, CT, MRI, lab, mammography, etc.) No
Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy)	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) Yes	Outpatient rehabilitation (physical therapy, occupational therapy, speech therapy) No
Surgery	Surgery Yes	Surgery No
Bath Community Physicians Group	Bath Community Physicians Group Yes	Bath Community Physicians Group No
Ambulatory nurse clinic (wound care, IV infusion, injection, etc.)	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) Yes	Ambulatory nurse clinic (wound care, IV infusion, injection, etc.) No
Pharmacy	Pharmacy Yes	Pharmacy No
Behavioral health services	Behavioral health services Yes	Behavioral health services No
Wellness Center	Wellness Center Yes	Wellness Center No
Emergency department	Emergency department Yes	Emergency department No

Question Title

* 20. What would be your preferred method of receiving notifications for needed preventative clinic visits and/or screenings? Select as many as you prefer.

Phone call

Text message

Mail

Other (please specify)

Bath Community Hospital2021 Community Health Needs Assessment Survey

Question Title

* 1. I live and/or work in Highland County, Bath County, Alleghany County, or Covington.

Question Title

* 2. How would you rate the general health of people in your community? Community is defined as the three-county region (Bath, Highland, Alleghany) and includes Covington.

Question Title

* 3. Please rate each of these as one of the following: Major problem in the community Moderate problem Minor problem Not a problem at all N/A (not applicable)

Question Title

* 4. The following services are available at Bath Community Hospital. Please rate the overall quality for each service. If you haven't used a service and don't know how to rate it, please answer N/A. Excellent Good Fair Poor N/A (not applicable)

Question Title

* 5. How would you rate your knowledge of the health services (listed in previous question) that are available at Bath Community Hospital?

Question Title

* 6. Please select what you feel are the three (3) most important factors for a health community

Question Title

* 7. Overall, how would you rate your physical health?

Question Title

* 8. Overall, how would you rate your mental health?

Question Title

* 9. Preventative testing and services help to prolong lifespan and can lead to early detection of serious health problems. Which of the following services have you used in the past year? Select all that apply.

Question Title

* 10. Thinking about the hospital you use most frequently, what are the three (3) most important reasons for selecting that hospital? Select three that apply.

Question Title

* 11. If you have seen a primary health care provider (family physician, physician assistant or nurse practitioner) for health care services, where was that primary health care provider located? Please select only one.

Question Title

* 12. Why did you select that particular primary care provider? Select ALL that apply.

Question Title

* 13. If you routinely seek primary health care at a provider other than Bath Community Hospital (and clinics), why? Select ALL that apply.

Question Title

* 14. In the last year, was there a time you needed mental health counseling but could not get it?

Question Title

* 15. If you answered "yes" to the previous question, why weren't you able to get mental health counseling? Please select ALL that apply.

Question Title

* 16. Thinking about the mental health counseling services you use most frequently, what are the three (3) most important reasons for selecting that mental health provider? Select three (3) that apply.

Question Title

* 17. In your opinion, what would improve your community's access to health care? Please select ALL that apply.

Question Title

* 18. How can Bath Community Hospital better meet your healthcare needs?

Question Title

* 19. Please check "yes" if you are aware of this BCH service. Please check "no" if you are not aware of it.

Question Title

* 20. What would be your preferred method of receiving notifications for needed preventative clinic visits and/or screenings? Select as many as you prefer.

Bath Community Hospital
2021 Community Health Needs Assessment Survey

* 3. Please rate each of these as one of the following:

Major problem in the community

Moderate problem

Minor problem

Not a problem at all

N/A (not applicable)

* 4. The following services are available at Bath Community Hospital. Please rate the overall quality for each service. If you haven't used a service and don't know how to rate it, please answer N/A.

Excellent

Good

Fair

Poor

N/A (not applicable)