Exact Scientific Services Customer Satisfaction Survey

On behalf of our team at Exact Scientific Services, we would like your feedback on our services to better fulfill your future needs as one of our valued clients. Please fill out our short survey to let us know how we are doing. Thank you for your business.
1.How frequently do you use Exact Scientific Services?
2.Why did you choose Exact Scientific Services? (Please select all that apply.)
3.Please rate your overall experience with Exact Scientific Services
Exceeds Expectations
Meets Expectations
Does Not Meet Expectations
Overall Experience
4.How satisfied are you with each of the following technical services?
Exceeds Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Quality/reliability of test results.
Turn-around times for routine tests.
Variety of test types offered.
Response to technical questions and concerns.
Quality of phone and email communications with lab staff.
Clarity/usefulness of the lab certificate of analysis.
Scope of services offered.
Cost of tests.
5.For each of the following Administrative/Support Services, please rate your experience.
Exceeds Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Lab staff were knowledgeable, helpful, courteous and professional.
Response was prompt.
Satisfaction with resolution to a concern.
Received requested information or test containers in a timely manner.
Information received was clear and useful.
Information on the lab website was useful and easy to locate.
6.
On a scale of 0 to 10,
How likely is it that you would recommend Exact Scientific Services to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
7.What can we do to better serve you? Please add any additional comments or suggestions relative to your satisfaction with Exact Scientific Services, Inc.
8.If you provided an answer to question #7, Please include supporting details associated to the comment or suggestion (such at type of testing, invoice #, sample #, etc.) to help us improve our services to you.
9.Thank you for completing the Exact Scientific Services Customer Satisfaction Survey. If you would like to receive a response to your comments, please provide your name, phone number, address and/or email address.