Exact Scientific Services Customer Satisfaction Survey

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* 1. How frequently do you use Exact Scientific Services?

This is my first time

Weekly

Monthly

Annually

Several times per year

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* 2. Why did you choose Exact Scientific Services? (Please select all that apply.)

Convenience

Laboratory reputation

Cost effectiveness

Timely response

High quality of services

Only laboratory to provide testing needs

Online Lab Results

ISO/IEC 17025 Accreditation

Turnaround testing time

Other (please specify)

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* 3. Please rate your overall experience with Exact Scientific Services

	Exceeds Expectations	Meets Expectations	Does Not Meet Expectations
Overall Experience	Overall Experience Exceeds Expectations	Overall Experience Meets Expectations	Overall Experience Does Not Meet Expectations

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* 4. How satisfied are you with each of the following technical services?

	Exceeds Expectations	Met Expectations	Did Not Meet Expectations	Not Applicable
Quality/reliability of test results.	Quality/reliability of test results. Exceeds Expectations	Quality/reliability of test results. Met Expectations	Quality/reliability of test results. Did Not Meet Expectations	Quality/reliability of test results. Not Applicable
Turn-around times for routine tests.	Turn-around times for routine tests. Exceeds Expectations	Turn-around times for routine tests. Met Expectations	Turn-around times for routine tests. Did Not Meet Expectations	Turn-around times for routine tests. Not Applicable
Variety of test types offered.	Variety of test types offered. Exceeds Expectations	Variety of test types offered. Met Expectations	Variety of test types offered. Did Not Meet Expectations	Variety of test types offered. Not Applicable
Response to technical questions and concerns.	Response to technical questions and concerns. Exceeds Expectations	Response to technical questions and concerns. Met Expectations	Response to technical questions and concerns. Did Not Meet Expectations	Response to technical questions and concerns. Not Applicable
Quality of phone and email communications with lab staff.	Quality of phone and email communications with lab staff. Exceeds Expectations	Quality of phone and email communications with lab staff. Met Expectations	Quality of phone and email communications with lab staff. Did Not Meet Expectations	Quality of phone and email communications with lab staff. Not Applicable
Clarity/usefulness of the lab certificate of analysis.	Clarity/usefulness of the lab certificate of analysis. Exceeds Expectations	Clarity/usefulness of the lab certificate of analysis. Met Expectations	Clarity/usefulness of the lab certificate of analysis. Did Not Meet Expectations	Clarity/usefulness of the lab certificate of analysis. Not Applicable
Scope of services offered.	Scope of services offered. Exceeds Expectations	Scope of services offered. Met Expectations	Scope of services offered. Did Not Meet Expectations	Scope of services offered. Not Applicable
Cost of tests.	Cost of tests. Exceeds Expectations	Cost of tests. Met Expectations	Cost of tests. Did Not Meet Expectations	Cost of tests. Not Applicable

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* 5. For each of the following Administrative/Support Services, please rate your experience.

	Exceeds Expectations	Met Expectations	Did Not Meet Expectations	Not Applicable
Lab staff were knowledgeable, helpful, courteous and professional.	Lab staff were knowledgeable, helpful, courteous and professional. Exceeds Expectations	Lab staff were knowledgeable, helpful, courteous and professional. Met Expectations	Lab staff were knowledgeable, helpful, courteous and professional. Did Not Meet Expectations	Lab staff were knowledgeable, helpful, courteous and professional. Not Applicable
Response was prompt.	Response was prompt. Exceeds Expectations	Response was prompt. Met Expectations	Response was prompt. Did Not Meet Expectations	Response was prompt. Not Applicable
Satisfaction with resolution to a concern.	Satisfaction with resolution to a concern. Exceeds Expectations	Satisfaction with resolution to a concern. Met Expectations	Satisfaction with resolution to a concern. Did Not Meet Expectations	Satisfaction with resolution to a concern. Not Applicable
Received requested information or test containers in a timely manner.	Received requested information or test containers in a timely manner. Exceeds Expectations	Received requested information or test containers in a timely manner. Met Expectations	Received requested information or test containers in a timely manner. Did Not Meet Expectations	Received requested information or test containers in a timely manner. Not Applicable
Information received was clear and useful.	Information received was clear and useful. Exceeds Expectations	Information received was clear and useful. Met Expectations	Information received was clear and useful. Did Not Meet Expectations	Information received was clear and useful. Not Applicable
Information on the lab website was useful and easy to locate.	Information on the lab website was useful and easy to locate. Exceeds Expectations	Information on the lab website was useful and easy to locate. Met Expectations	Information on the lab website was useful and easy to locate. Did Not Meet Expectations	Information on the lab website was useful and easy to locate. Not Applicable

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* 6. How likely is it that you would recommend Exact Scientific Services to a friend or colleague?

Not at all likely

Extremely likely

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* 7. What can we do to better serve you? Please add any additional comments or suggestions relative to your satisfaction with Exact Scientific Services, Inc.

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* 8. If you provided an answer to question #7, Please include supporting details associated to the comment or suggestion (such at type of testing, invoice #, sample #, etc.) to help us improve our services to you.

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* 9. Thank you for completing the Exact Scientific Services Customer Satisfaction Survey. If you would like to receive a response to your comments, please provide your name, phone number, address and/or email address.