2017 Customer Service Survey

TEAM HOPKINSVILLE is dedicated to providing its citizens with the best customer service experience possible. We ask that you complete this survey to help us to identify areas in which we are succeeding and where improvements might be made to better serve the people of Hopkinsville. Thank you for taking the time to share your experiences with us.   Mayor Carter M. Hendricks
Please rate the following statements about the service you have received from the City of Hopkinsville to the extent that you agree or disagree. Please choose N/A for any question or department for which you have no direct customer service experience. Note - this survey covers only those services provided by the departments listed and does not include HES, HWEA or Hopkinsville Solid Waste Authority.

* 1.  The service you receive meets your expectations.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 2.  Employees are courteous and professional.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 3.  Employees make information easily available.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 4.  Employees keep customers informed throughout the service interaction.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 5.  Employees assist in helping to find a solution.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 6.  Employees provide service in a timely manner.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 7.  Employees place a high value on customer service.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 8.  The facilities are easily accessible. (location, departments, etc.)

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 9.  Communication materials are clear and visually appealing. (i.e. flyers, notices, etc.)

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 10.  Website information is visually appealing and easily accessible.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 11.  Social media information is timely and accurate.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing
Finance
Tax Office (Property; Business)
Police Department
Fire Department
Public Works
Parks and Recreation
CDS (Planning Commission)
Human Relations Commission

* Comments

* 12.  Overall, the City is meeting your needs as a citizen.

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree N/A
Mayor's Office
City Clerk's Office
Human Resources
Purchasing