Balanced Billing provides the stability of equal, monthly payments that help you avoid seasonal spikes in your bills. Because so many of our customers enjoy the benefits of the program, we’re not quite sure why you chose to leave it.

To make Balanced Billing as convenient as possible, we’d love to get your thoughts about how we can make it better….

Please answer a few questions below:

*1.What was your reason(s) for unenrolling from Balanced Billing?
(Please select all that apply)(Required.)

I don’t really understand how the program works

Lack of communication about my Balanced Billing installment compared to actual usage

I prefer to pay my bill based on actual meter readings

I want to have better control over my electric use

I am concerned about a deferred balance

I was enrolled into it by mistake

I don’t find it beneficial

My monthly bill amount increased after recalculation

I don’t find it easy to use

Other (please specify)

2.Please provide your suggestions to make the Balanced Billing program better for you and other customers.