1.Dear Customer,
Thank you for taking a few minutes to provide feedback on our services.
We appreciate your business and want to ensure we meet your expectations.

Before starting this survey, please complete your personal details below.

Company

Name

Title

Department

Email address

2.Please rate your Overall satisfaction

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

3.Service Level
Please rate the On Time Performance

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

4.Service Level
Please rate the Repair Quality

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

5.Service Level
Please rate the Warranty Administration

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

6.Customer Service
Please rate the Responsiveness of Customer Service

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

7.Customer Service
Please rate the Professionalism and courtesy of Customer Service

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

8.Customer Service
Please rate the Quality of the feedback and proactivity

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

9.Quoting Process
Please rate the Time to quote

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

10.Quoting Process
Please rate the Pricing competitiveness

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

11.Quoting Process
Please rate the Quote details (Format, data, photos, etc...)

5 - Excellent

4 - Good

3 - Satisfactory

2 - Poor

1 - Very poor

N/A

12.Any comments? Please feel free to let us know where we can improve.