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Introduction

The introduction of social distancing measures in response to COVID-19, has seen an increased number of community members accessing health services via the telephone and on-line platforms such as Skype. These services are known as 'Telehealth' services. 

The Northern NSW Local Health District (NNSWLHD) seeks to learn from community members about their experience of Telehealth. This is to ensure that services provided via Telehealth will meet the needs of people and lead to improved health outcomes. 

To better understand people's experience, we are undertaking a series of patient and carer interviews and this on-line survey. This survey takes around 5 minutes to complete.

People can provide their feedback anonymously and privacy will be maintained. Participation is voluntary and relationships with Northern NSW Local Health District will not be impacted in any way, shape or form by the decision to participate or not. 

For further information about this survey, please contact Sarah Lawty, Clinical Operations Support Manager at  Sarah.lawty@health.nsw.gov.au  

For further information about the patient and carer interviews, please contact Ken Lee at Ken.lee@health.nsw.gov.au 

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* 1. Please select the most recent NNSWLHD Telehealth Service you have attended. Please answer all survey questions in regards to the care you received at this clinic.

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* 2. Please select the health service type that relates to your most recent NNSWLHD Telehealth service:

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* 3. Please select the age category that applies to you. If you are the carer for someone under the age of 14 years who is receiving NNSWLHD Telehealth services, please answer the survey questions on their behalf:

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* 4. Please tell us the distance you would normally have to travel for this appointment if Telehealth was not available.

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* 5. Please select the most recent type of Telehealth service that you used.

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* 6. Did you have face to face contact with the healthcare professional/service prior to it becoming Teleheath?

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* 7. Please show us how much you agree or disagree with the following statements by selecting the response that is closest to  your agreement/disagreement level.

I felt confident using Telehealth to communicate with the health care professional

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* 8. Telehealth has provided me with the healthcare I need for my current condition/s.

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* 9. The healthcare professional was respectful and polite during the appointment/s

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* 10. I found the Telehealth booking process easy to follow

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* 11. I would recommend Telehealth to my family and friends

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* 12. The Telehealth connection kept dropping out

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* 13. I felt my confidentiality was protected during my Telehealth appointment

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* 14. I am satisfied with the Telehealth service.

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* 15. Telehealth has made it more difficult for me to access healthcare

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* 16. Would you like the option to have Telehealth appointments after the Coronavirus (COVID-19) restrictions end? Remember to answer the question in relation to the current NNSWLHD service you are receiving.

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* 17. If you answered 'Yes for some of my appointments', please select which of the following statements mostly applies to you. You may select more than one response. 

"I would prefer Telehealth when"

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