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1.
What best describes your relationship to South Peninsula Hospital? (Multiple choice)
(Required.)
Current patient
Past patient
Support person of a patient
Healthcare provider
Local resident seeking general info
Visitor or newcomer
Other (please specify)
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2.
How often do you visit SPH's website (sphosp.org)?
(Required.)
This is my first time
Rarely (a few times a year)
Occasionally (monthly)
Frequently (weekly or more)
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3.
What were you looking for the last time you visited our website?
(Required.)
Patient Portal
Billing or insurance info
Schedule an appointment
Services offered
Provider information
Events or classes
Health articles or blog posts
Employment
Contact info or directions
Other (please specify)
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4.
How easy was it to find the information you needed?
(Required.)
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
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5.
Have you used the website to help choose a provider (doctor, nurse, therapist, etc.)
(Required.)
Yes
No
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6.
How helpful is the information about providers on our website?
(Required.)
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
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7.
When choosing a healthcare provider, which sources of information do you rely on most? (choose up to three)
(Required.)
Hospital website (provider bios, credentials)
Recommendations from friends/family
Referral from another provider
Online reviews (Google, Healthgrades, etc.)
Insurance provider directories
Social media or community posts
I’ve used the same provider for years
Other (please specify
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8.
What information is most important to you when selecting a provider? (Choose up to 3)
(Required.)
Areas of specialty or services offered
Years of experience
Education and credentials
Personal bio or philosophy of care
Gender or cultural background
Availability or appointment access
Patient reviews/testimonials
Photos of the provider
Other (please specify)
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9.
Have you ever visited the website specifically to learn about an event or class?
(Required.)
Yes
No
I don't know
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10.
How do you usually find out about SPH events, classes, or health-related programs?
(Required.)
Hospital website (sphosp.org)
Social media (e.g., Facebook)
Email newsletter (Healthy in Homer)
Flyers/posters at the hospital or clinic
Word of mouth / provider recommendations
Local newspapers or community calendars
I don’t usually attend events
Other (please specify)
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11.
How useful do you find the event information listed on our website? (Multiple choice)
(Required.)
Very useful – I check it regularly
Somewhat useful – I’ve checked it a few times
Not very useful – I get event info elsewhere
I didn’t know events were listed on the site
12.
What’s one thing you wish our website did better?
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13.
What design do you typically use to access our website?
(Required.)
Mobile phone
Tablet
Laptop or desktop computer
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14.
Would you like to be contacted to provide more feedback during the development of our new website?
(Required.)
No
Yes (Please enter email below so we can follow up.)
