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* 2. Your Appointment:

  Excellent Very Good Good Fair Poor Does Not Apply
Ease of Making appointment by phone
Getting care for the illness as soon as you needed it
Waiting time in the reception area
Waiting time in the exam room

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* 3. Our Staff:

  Excellent Very Good Good Fair Poor Does Not Apply
The courtesy of the person who took the call
The friendliness and courtesy of the receptionist
The caring concern of our nurses/medical assistants
The professionalism of our lab staff

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* 4. Our Communication with You:

  Excellent Very Good Good Fair Poor Does Not Apply
Getting advice or help when needed during office hours
Answering you questions in a way that was easy to understand
Effectiveness of our patient education
Our ability to return your calls in a timely manner
You ability to obtain prescription refills

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* 5. Your Visit with the Provider (Doctor or Nurse Practitioner):

  Excellent Very Good Good Fair Poor Does Not Apply
Listens Carefully to you
Taking time to answer your questions
Explaining things in a way you could understand
Instructions regarding medication/follow-up care
Including you in decision-making about your treatment plan
Treats you with respect

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* 6. Billing:

  Excellent Very Good Good Fair Poor Does Not Apply
Helpfulness of people who assisted you with billing/insurance
Clarity of the billing statement
Accuracy of the billing statement
Promptness in resolving billing/insurance questions or problems

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* 7. Our Facility:

  Excellent Very Good Good Fair Poor Does Not Apply
Hours of operation convenient for you
Overall Comfort
Adequate Parking
Signage and directions are easy to follow

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* 8. Your Overall Satisfaction With:

  10 9 8 7 6 5 4 3 2 1
Our practice
The quality of medical care you received
Care you received from the Doctor or Nurse Practitioner

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* 9. How likely are you to recommend Renal Associates to your family or friends

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* 10. Do you have any comments or suggestions on how Renal Associates can better server you?

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100% of survey complete.

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