SurveyMonkey Powered Online Survey

Thank you for taking the time to tell us about your experiences with our company. This survey takes just a few minutes to complete and will help us improve our services!

When you're finished, click "Submit" at the bottom of the page to send us your feedback. Thanks again for your time!

NOTE: Questions with an asterisk * are required fields.

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* 1. Was your issue successfully resolved during this contact?

Yes

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* 2. If unresolved, please describe the nature of your issue so that we may further assist you:

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* 3. Please list the ticket number associated with your issue:

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* 4. Overall, how was our Representative's performance?

1 (Poor)

2 (Fair)

3 (Neutral)

4 (Good)

5 (Excellent!)

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* 5. Please rate the Representative in the following areas:

	No	Sometimes	Yes
Did the Representative communicate clearly?	Did the Representative communicate clearly? No	Did the Representative communicate clearly? Sometimes	Did the Representative communicate clearly? Yes
Did the Representative display professionalism?	Did the Representative display professionalism? No	Did the Representative display professionalism? Sometimes	Did the Representative display professionalism? Yes
Was the Representative knowledgeable?	Was the Representative knowledgeable? No	Was the Representative knowledgeable? Sometimes	Was the Representative knowledgeable? Yes

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* 6. Is there anything else that you'd like to say about our Representative?

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* 7. Based on this contact, would you recommend our services to a friend?

Yes

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* 8. OPTIONAL: I allow my comments to be used in marketing and promotional materials.

Yes, I grant the above permission.