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* 1. Was staff able to provide you with a permit (or what you were seeking) right away or did you have to submit plans or other documents for further review?

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* 2. If you submitted paper plans, were you told the next step in the process and how long the first review would take?

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* 3. If you submitted paper plans, would you consider submitting electronically?

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* 4. After your plans were submitted and reviewed by Building Division, were you satisfied with the processing in regards to: staff responses to your questions, timeliness of the comments, and overall approval procedure?

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* 5. If you submitted plans electronically, did you find the process to be efficient and user friendly?

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* 6. After you were issued your permit and you requested an inspection, did you use our telephone inspection line or submit your request using our online system?

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* 7. If you requested an inspection using our telephone scheduling system, would you consider using our online scheduling system?

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* 8. Were you provided an inspection the next business day after the request was submitted, and were you given an inspection time range?

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* 9. Was our inspector able to approve the work right away or were there corrections necessary? 

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* 10. Did the inspector seem confident, knowledgeable and act professionally?

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